Field Service Engineer – Liquid Handling & Laboratory Automation
Company: Surplus Solutions LLC
Locations:
Job Type: Full-Time
Reports To: Manager, Technical Services
Travel Requirement: ~70–80% regional and nationwide travel
Position Summary
Surplus Solutions LLC is seeking motivated and customer-focused Field Service Engineers (FSEs) to support liquid handling and laboratory automation systems across customer sites throughout the United States.
This role is ideal for candidates with hands-on experience servicing, troubleshooting, installing, or operating automated liquid handling platforms such as Hamilton, Tecan, Beckman Coulter, Agilent, or similar laboratory automation systems.
The Field Service Engineer will serve as a front-line technical representative responsible for instrument installations, preventative maintenance, repairs, upgrades, customer training, and overall customer satisfaction. Candidates should be comfortable working independently in fast-paced laboratory environments while supporting complex electromechanical and software-driven systems.
Key Responsibilities
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Install, configure, commission, and qualify laboratory automation and liquid handling systems at customer sites.
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Perform preventative maintenance, corrective maintenance, repairs, and system upgrades on supported instrumentation.
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Troubleshoot mechanical, electrical, fluidic, pneumatic, robotic, and software-related issues.
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Support automated liquid handling platforms including robotic pipetting systems, plate handlers, integrated devices, and laboratory workflow automation.
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Calibrate and verify instrument performance according to manufacturer or internal specifications.
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Provide customer training on instrument operation, maintenance procedures, and best practices.
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Document all service activities including service reports, diagnostics,partsusage, and corrective actions.
