The Plastic Surgery Coordinator is the strategic driver of the surgical consultation experience — blending luxury service, clinical knowledge, and sales performance.
This role guides patients from initial consultation through post-operative follow-up, ensuring an elevated, seamless experience while supporting revenue growth and clinical excellence. The Coordinator serves as both patient advocate and business partner, delivering white-glove service with strong conversion, education, and operational execution.
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Deliver a polished, high-touch consultation experience aligned with luxury brand standards
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Build trust through confident education, empathy, and clinical knowledge
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Guide patients through treatment plans, expectations, and financial processes
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Administer and review pre- and post-treatment photography with clinical accuracy
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Ensure every patient interaction reflects discretion, professionalism, and excellence
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Drive consultation-to-procedure conversion with ethical, relationship-based selling
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Present treatment plans, pricing, financing options, and surgical timelines clearly
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Maintain strong follow-up systems for consults, no-shows, and post-procedure check-ins
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Cross-promote surgical, non-surgical, and retail offerings
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Support internal and external marketing initiatives and events
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Maintain accurate EMR documentation and required patient forms
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Coordinate closely with surgeons and providers to assess progress and next steps
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Ensure compliance with HIPAA, company policies, and safety standards
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Stay current on surgical procedures, aesthetic trends, and competitor offerings
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Maintain an organized, polished, and prepared consultation environment
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Serve as primary liaison for surgical patients throughout their journey
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Foster long-term loyalty, referrals, and reputation management
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Resolve concerns with discretion, sound judgment, and solution-focused communication
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2+ years in plastic surgery, aesthetics, med spa, or luxury service sales
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Proven consultation and closing experience in a high-touch environment
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Strong interpersonal communication and emotional intelligence
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Professional presence with exceptional attention to detai
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Ability to balance sales performance with clinical integrity
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Comfortable working independently while contributing to a team culture
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Proficiency in EMR systems, Microsoft Office, and clinical photography
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Fast-paced, high-performance surgical setting
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Requires flexibility for evenings, events, and occasional weekends
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Combination of standing, walking, sitting, and light lifting (<25 lbs.)
This role is ideal for a polished, performance-driven professional who thrives in a luxury medical environment, enjoys building meaningful patient relationships, and understands the balance between elevated service and business growth.
EOE Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
