Job Summary
Drive customer outcomes, retention, and expansion for larger, higher-touch customer accounts with greater complexity and revenue potential. As a Customer Success Manager for Amper FactoryOS, you’ll serve as a trusted advisor to both executive and operational stakeholders, owning success planning, engagement strategy, and long-term value realization.
This role requires strong judgment, executive presence, and the ability to manage complex customer environments while influencing outcomes across multiple stakeholders.
Essential Job Duties
- Own a portfolio of larger, higher-complexity customer accounts totaling approximately $2M in ARR
- Serve as the primary point of contact for customers with higher expectations and more complex success needs
- Develop and execute customized success plans, including maturity modeling and outcome tracking
- Lead monthly customer meetings and formal QBRs with executive and operational stakeholders
- Own retention outcomes by proactively identifying and mitigating churn risk
- Identify same-site and multi-site growth opportunities and partner with Sales to generate Customer Success Qualified Leads (CSQLs)
- Monitor adoption, engagement, and value realization metrics to ensure customers achieve measurable business outcomes
- Collaborate closely with Sales, Product, Support, and Implementation teams to align strategy and execution
- Act as a strong internal advocate for customers, ensuring issues, risks, and opportunities are addressed effectively
- Capture strategic customer feedback to inform product roadmap and continuous improvement initiatives
Required Education
Bachelor’s Degree
Preferred Education (not required)
Bachelor’s Degree
Degree Focus
Business, engineering, or a related field
Years of Experience Required
3 – 5 years
Specialty/Industry Experience
Management Experience
N/A
Other
Ability to travel to industry and department events 5-10 times per year.
Knowledge, Skills and Abilities Requirements
