Center Management, Supervision, and Training
Coordinates, delegates, and oversees activities associated with the day-to-day clinic operations including:
- Front desk coordination and patient intake.
- Ensures smooth operation of the clinic during all hours of business.
- Update clinic materials in collaboration with the Medical Director, and Director of Clinical Operations.
- Facilitates orientation and ongoing training and support of clinic staff.
- Provides supervision of clinic staff.
- Assists in the recruitment of clinic staff.
- Fosters a team atmosphere with all staff and is consistent with the PCMH model.
- Cites and exemplifies the mission, vision, and values of SCHC.
- Cites and exemplifies excellent customer service in all interactions with patients and employees.
- Handles patient complaints on a daily basis.
- Maintains consistent communication in regard to policies, procedures, and protocols among all staff.
- Maintains a culture of accountability and consistency with staff in respective clinic.
- Works with Medical Director to ensure productivity goals are achieved.
- Works closely with staff to monitor and meet quality indicators and objectives.
- Ensures compliance with finance/billing processes in order to meet goals and objectives (e.g., accurate collection of data, timely submission of data).
- Monitor and meet agreed upon targets with the finance/billing departments (e.g., denial rates, A/R days).
- Ensures timecard completion.
- Participates and exhibits competency in management training series—classes will include subjects in leadership, HR, finance and billing, operations, information systems, clinical skills, EHR navigation, report extrapolation, etc.
- Meets technical competency standards as required for all staff.
- Works directly with employees and patients at least two days per month in order to ensure firm understanding of systems and processes from the staff point of view.
- Works with other Center Managers to ensure the clinic is appropriately staffed according to pre-defined staffing ratios.
- Includes adjusting staffing levels up or down depending on daily needs.
Operations
- Participates in various committees on a rotating basis.
- Collaborates with Director of Clinical Operations and Medical Director in regard to training and updates to policies and procedures as they relate to the clinic.
- Ensures financial viability of health center by displaying a firm understanding of the budget process and enforcing compliance with necessary finance/billing processes.
- Actively setting and managing department budget on an annual basis to help meet organizational budgetary goals.
Administrative
- Performs other duties, projects as requested by the Director of Clinical Operations or Medical Director to support the general success of the clinic.
- Leads and attends Clinic/Center-wide meetings as required.
- Demonstrate skill in communicating effectively both orally and in writing.
- Ability to take directions and complete tasks on time.
- Good organizational skills.
- Strong EHR navigation and report extrapolation experience.
- Understanding of generally accepted accounting principles.
- Experience and working knowledge of Excel, MS Word, PowerPoint.
- Bachelor’s Degree in related field, or equivalent (e.g., Registered Nurse).
- Previous experience in related field.
- Excellent people skills and customer service orientation.
- 2 years management experience.
