CeDUR is an industry leading polyurethane roofing material manufacturer looking for a talented individual to join our team. Being an INC 500 fastest growing company in 2022, CeDUR is embarking on a journey to double the size of our company in the next 3-5 years and is looking for a Technical Service Representative to join our team.
Job Duties
- Provide CeDUR Customers with Technical Advice and Support
- Needs to be able to do technical training both on site and remotely.
- Proactively participate in technical organizations such as the American Society for Testing Materials (ASTM) and National Roofing Contractors Association (NRCA)
- Manage any customer complaints that are both non-warranty related as well as complaints regarding the warranty.
- Needs to be able to travel and complete job site inspections.
- Can properly manage and prioritize resources, people, projects, and complaints.
- Have great communication skills both written and verbal as report writing will be a key to the job’s success.
- Be able to communicate with customers, contractors, and sub-contractors when repairs are needed.
- Be an effective resource for your customers, answer questions regarding technical installation details, product knowledge selling points, and effective training on a top-down selling approach.
- Work with the CeDUR team to effectively reduce warranty and product claims by implementing processes and procedures.
- Work with the CeDUR team on product improvements that would benefit CeDUR customers both nationally and internationally.
Top Characteristics
- Have great analytical skills and attention to detail.
- Experience in complaint resolution and negotiation skills
- Experience in the roofing industry as well as technical knowledge about roofing installation and product details.
- Experience with a leading CRM (Salesforce, Microsoft Dynamics, Etc.)
- Ability to navigate difficult situations/conversations.
- Passion for serving your customers.
Requirements
- Minimum 2+ years in roofing and/or the construction industry
- Minimum 2+ years dealing with technical services/warranty resolution
- Experience with all Microsoft office applications
- Ability to travel in the U.S.A.
- Experience with a leading CRM
Position Benefits
- Base Salary of 65K – 85K
- Medical, Dental, and Vision
- 401K
- Occasional remote work opportunities
Company History
CeDUR was invented in 1997 and has been a Colorado company since 2015 when it was acquired by a large local investor. CeDUR continues to be an industry leader in the synthetic shake market with its high-performance polyurethane technology. CeDUR has continually had sales growth every year since 2015 and has increased it’s footprint to sales in all 50 states and 6 other countries. With a product that was designed to provide the best long-term value for property owners CeDUR is targeted to double in size in the next 3-5 years. With the original goal of CeDUR – to make the best looking cedar shake that can stand up to all that nature has to offer – still to be true today, we look forward to our next phase of growth.
Job Types: Full-time, Part-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Experience:
- Roofing: 3 years (Preferred)
- Negotiation: 3 years (Preferred)
Ability to Commute:
- Aurora, CO 80011 (Required)
Willingness to travel:
Work Location: In person
