South Miami Podiatry is looking for a reliable, detail-oriented, and personable Medical Front Desk Coordinator / Medical Receptionist to join our outpatient podiatry office in Miami, FL.
This position is ideal for someone with prior medical-office experience who is comfortable managing patient scheduling, insurance verification, payments, referrals, medical records, and day-to-day front desk responsibilities in a small specialty practice.
Location: South Miami, Florida
Work Schedule:
Monday-Thursday: 9:00 AM-4:00 PM
Friday: 9:00 AM-1:30 PM
Fluency in both English and Spanish is required.
Primary Duties
- Serve as the primary point of contact for patients at the front desk and by phone
- Answer calls in a courteous and professional manner
- Coordinate patient scheduling, including new appointments, follow-ups, rescheduling, confirmations, and cancellations
- Perform patient check-in and check-out
- Confirm and update demographics, contact information, and insurance information
- Check insurance eligibility and benefits before scheduled visits
- Review insurance coverage, including copays, deductibles, coinsurance, and applicable patient responsibility
- Collect and process copays, outstanding balances, deductibles, and self-pay charges
- Accurately document payments and patient account information
- Enter and maintain patient information in the electronic medical record
- Upload and organize insurance cards, identification, referrals, outside records, and other documents in patient charts
- Request, obtain, and follow up on insurance referrals when necessary
- Assist patients with questions regarding scheduled appointments, referrals, records, prescriptions, testing orders, and other information documented in their chart
- Handle incoming and outgoing medical-record requests
- Send records and documents securely by fax or email when appropriate
- Coordinate with referring physicians, primary care offices, insurance carriers, pharmacies, imaging centers, laboratories, and other healthcare facilities
- Keep the reception and front-office areas organized and professional
- Provide general administrative support and assist with office workflow as needed
- Communicate closely with the physician, medical assistant, scribe, and Practice Administrator to support efficient patient care
Qualifications
- Must be fluent in English and Spanish
- Prior experience working in a medical office, physician practice, or healthcare front desk
- Working knowledge of insurance eligibility and benefits verification
- Experience handling referrals, including HMO referral requirements
- Understanding of copays, deductibles, coinsurance, and patient financial responsibility
- Familiarity with insurance websites and eligibility portals, including Availity or similar systems
- Experience using an electronic medical record or practice-management system
- NextGen Office experience is highly preferred
- Previous experience collecting payments and discussing patient balances
- Strong communication and interpersonal skills
- Professional telephone etiquette and customer-service skills
- Dependable attendance and punctuality
- Strong organizational skills and attention to detail
- Comfortable using computers, email, fax systems, scanners, and general office technology
- Ability to manage multiple responsibilities and prioritize tasks throughout the day
- Comfortable explaining amounts due and requesting payment from patients
- Understanding of patient privacy and HIPAA requirements
- Able to work independently while also contributing to a small, collaborative medical-office team
Preferred Experience
Experience in podiatry, orthopedics, or another specialty physician practice is preferred but not required.
Who We Are Looking For
The right candidate will be welcoming and professional with patients while remaining confident and efficient in managing front-office responsibilities. We value someone who notices what needs to be done, follows tasks through to completion, stays organized, and can function effectively without needing continuous direction.
Dependability is especially important in our office. As a small specialty practice, every team member plays an important role in keeping the schedule running smoothly and providing patients with a positive experience. Flexibility and willingness to assist with other reasonable administrative duties when needed are expected.
Job Type: Part-time, approximately 28-35 scheduled hours per week, before unpaid meal breaks
Work Location: In person
Pay: From $16.00 per hour
Application Question(s):
- Are you fluent in both English and Spanish and able to communicate professionally with patients in both languages?
- Do you have previous experience working at the front desk of a medical office? If yes, please describe.
- Do you have experience verifying insurance eligibility and benefits, including copays, deductibles, coinsurance, and patient responsibility?
- Do you have experience using insurance portals such as Availity and payer-specific insurance websites?
- Do you have experience using an electronic medical record (EMR/EHR) system? If yes, which EMR/EHR systems have you used?
- Are you available to work Monday-Thursday from 9:00 AM-4:00 PM and Friday from 9:00 AM-1:30 PM on-site in South Miami, FL?
- Are you able to reliably commute to South Miami for every scheduled shift?
- What is the pay rate you are seeking for this position?
Education:
- High school or equivalent (Required)
Work Location: In person
