Overview
Quality Automall is seeking a knowledgeable and customer-focused Auto Parts Counterperson to join our team. This role involves assisting customers with their automotive needs, managing inventory, and providing exceptional service in a fast-paced retail environment. The ideal candidate will possess strong communication skills, automotive knowledge, and the ability to work effectively with a diverse customer base. Bilingual abilities and dealership experience are highly valued. This position offers an excellent opportunity for individuals interested in automotive repair, sales management, and inventory control within a dynamic team setting.
Responsibilities
- Assist customers in identifying and selecting the correct auto parts and accessories based on their vehicle needs.
- Manage inventory levels through inventory management systems and selling software to ensure stock availability.
- Maintain organized stock shelves, perform stocking duties, and ensure proper inventory control.
- Engage in upselling and cross-selling to maximize sales opportunities while delivering excellent customer service.
- Communicate effectively with customers via phone etiquette, in person, or through digital channels to address inquiries and provide product information.
- Collaborate with the service department and vendors to fulfill orders promptly and efficiently.
- Support marketing initiatives by promoting special offers or new products to customers.
- Ensure cleanliness and organization of the parts counter area for a professional appearance.
Experience
- Previous experience in automotive parts sales or dealership environments is preferred.
- Knowledge of automotive diagnostics, automotive repair, and vehicle maintenance is highly desirable.
- Familiarity with Reynolds & Reynolds DMS is advantageous.
- Experience with retail sales is beneficial.
- Strong organizational skills combined with excellent communication skills are essential for success in this role.
- Bilingual abilities (English/Spanish or other languages) are a plus to serve a diverse customer base effectively.
- Prior experience in marketing or retail math can enhance performance in this position. This Auto Parts Counterperson role is integral to delivering outstanding customer service while supporting the operational efficiency of our parts department. We welcome motivated individuals eager to grow their automotive knowledge within a professional environment committed to excellence.
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
