Overview
Results-driven operations leader with experience managing last-mile delivery operations in a FedEx contracted environment. Skilled in leading driver teams, coordinating daily operations, route planning, scheduling, fleet oversight, and ensuring compliance with DOT regulations and FedEx service standards. Proven ability to improve service performance, develop high-performing teams, and resolve operational challenges in fast-paced environments. Strong communicator with a hands-on leadership style and a commitment to safety, efficiency, customer satisfaction, and operational excellence.
Business Contact / HR & Operations Manager (Adjust title as appropriate)
- Supervised and supported a team of last-mile delivery drivers operating under FedEx service standards.
- Recruited, interviewed, hired, onboarded, and scheduled drivers to ensure adequate route coverage and operational efficiency.
- Coordinated daily route planning and dispatch activities to maximize on-time delivery performance and meet contractual service requirements.
- Monitored key performance indicators including service levels, delivery exceptions, missed pickups, and on-time performance, implementing corrective action when needed.
- Ensured compliance with FedEx operating procedures, DOT regulations, and company safety policies.
- Managed driver coaching, performance management, and disciplinary actions while fostering a culture of accountability and customer service.
- Coordinated fleet maintenance schedules, monitored vehicle inspections, and worked with vendors to minimize downtime.
- Conducted new driver orientation and ongoing training related to safety, compliance, customer service, and operational procedures.
- Served as the primary liaison between company leadership and FedEx representatives, maintaining strong professional relationships and ensuring contract compliance.
- Assisted with workforce planning, staffing strategies, and operational improvements to support business growth.
- Responded to operational issues in a fast-paced environment, resolving service disruptions while maintaining customer satisfaction.
Skills
- FedEx Operations
- Last Mile Delivery
- DOT Compliance
- Route Planning & Optimization
- Driver Management
- Fleet Coordination
- Dispatch Operations
- Hiring & Recruiting
- Employee Training & Development
- Performance Management
- Safety Compliance
- Logistics Operations
- Workforce Scheduling
- Customer Service
- Microsoft Office Suite
- Problem Solving
- Leadership
- Operations Management
- Equal Employment Opportunity Statement
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing a workplace where everyone is treated with dignity and respect and has an equal opportunity to succeed.
Pay: $215.00 per day
Work Location: In person
