Job Summary
The Senior Administrative Assistant supports the General Manager and Office Manager with elevated administrative, operational, and customer service functions. This role helps manage day-to-day office workflow, customer communication, and inbound processing, with growth potential into routing support as trained. Requires flexible availability to support opening and closing operations based on business volume.
Duties
- Print and review inbound paperwork and receiving reports; organize work by city
- Field inbound calls from customers, delivery teams, managers, and GE representatives
- Make outbound calls to customers to schedule deliveries
- Assist with employee/contractor check-in at end of shift (closing)
- Maintain accurate records of scheduled deliveries and service requests
- Handle escalated customer concerns; loop in Office Manager for unresolved issues
- Assist General Manager and Office Manager with day-to-day operational workflow
- Assist with general office tasks — filing, data entry, document preparation
- Support communication between office staff, warehouse staff, and field employees
- Coordinate and schedule travel, meetings, and appointments for managers or supervisors
- Prepare agendas and schedules for meetings; record and distribute minutes
- Maintain office supplies and coordinate maintenance of office equipment
- Perform other related duties as assigned
Required Skills/Abilities
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office Suite and ability to learn logistics/routing software
- Problem-solving skills and ability to work in a fast-paced environment
- Experience handling escalated customer service situations
- Understanding of GA-based delivery/logistics operations a plus
- Bilingual (English/Spanish) strongly preferred to support communication with our Spanish-speaking customer and contractor base; candidates without this skill are still encouraged to apply
Education and Experience
- High school diploma or equivalent required; associate degree preferred
- Previous administrative or customer service experience required
- Appliance/product delivery or logistics experience preferred
Schedule Requirements
- Flexible availability required; must be able to open as early as 5:30 AM and close depending on daily operational volume
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 25 pounds at times
- Corrected vision to normal range; normal hearing and talking required for verbal communications
- Ability to use a variety of office equipment and machines
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sufficient office and supportive equipment provided. Occasional travel required, including overnight.
Pay: $22.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Application Question(s):
- This role requires flexible availability, including opening as early as 5:30 AM and occasionally closing based on daily volume. Are you able to commit to this schedule?
- Do you have experience handling escalated customer service issues or complaints? If yes, please briefly describe.
- Do you have experience in appliance/product delivery, logistics, or routing coordination?
Experience:
- Customer service: 3 years (Required)
Ability to Commute:
- Duluth, GA 30096 (Required)
Work Location: In person
