Important Recruitment Information for this vacancy
Job Posting closes: open until filled
Required documents (as listed in Qualifications and Required Documents sections) must be uploaded by close date. Incomplete applications may not be considered.
Agency Information
Kansas Department for Children and Families | www.dcf.ks.gov
Economic & Employment Services
Administration / Negotiable statewide
About the Position
Who can apply: External (anyone)
Classified/Unclassified Service: Unclassified
Full-Time/Part-Time: Full-time
Regular/Temporary: Regular
Work Schedule: Monday-Friday
Eligible to Receive Benefits: Yes
Veterans' Preference Eligible: Yes
Compensation: $46,550.40 annually. Salary may be dependent upon the candidate’s qualifications and experience.
Employment Benefits
In addition to the starting salary, the State of Kansas offers a significant benefits package that is available the first day of employment. All benefits eligible, full-time employees may elect to enroll in:
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Health Insurance including medical, dental, vision (plus optional partner/dependent coverage at reduced cost)
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Creation of and contribution to your personal KPERS defined Retirement benefit
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9-10 paid, annual holidays
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12 paid, annual vacation days
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12 paid, annual sick days
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1 paid Discretionary Day
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Your personal life insurance policy equal to 150% of your starting salary
- This benefits package represents additional annual compensation.
Visit the Employee Benefits page for more information.
Position Summary & Responsibilities
The Kansas Department for Children and Families is hiring innovators and leaders. If you believe people have the capacity to progress, succeed, grow, and do well in life, you can discover your purpose here! Find more than just a job with DCF. You can be part of the growth and opportunity for our team to help serve the individuals and families in your community. Thrive With Us and find your career and purpose!
This role specializes in analyzing organizational structures, standard operating procedures for EES eligibility in CORE programs, administrative policies, and DCF EES management systems. It evaluates standard operating procedure effectiveness, identifies office strengths and weaknesses, and provides recommendations to improve policies, procedures, training, and performance.
Responsibilities include analyzing data for decision-making, assessing staffing needs, forecasting workloads, tracking performance metrics, and supporting continuous process improvement. The position designs, implements, monitors, and manages standard operating procedures to align with agency goals, enhance efficiency, reduce errors, and ensure compliance.
The role collaborates with agency leadership to plan and implement updated work methods and systems, prepares manuals and training materials, and coordinates cross-functional teams statewide to improve processes. It also works with EES programs and training to ensure consistent standard operating procedure application and participates in the core BPM workgroup to maintain current resources supporting agency objectives.
View the full position description:
Qualifications
Minimum Qualifications: Three years of experience in collecting, evaluating, studying or reporting on statistical, economic, fiscal/budget, legislative or administrative data. Education may be substituted for experience as determined relevant by the agency.
Preferred Qualifications: Proficient knowledge of the standard operating procedures for EES eligibility. Experience in one or more Department for Children and Families business areas. Proficient use of all Microsoft office tools. One year of experience in studying or reporting on statistical data, planning, evaluating, implementing, and monitoring activities relevant to the agency’s programs. One year of experience working in the process management system as designed by Kansas. Education may be substituted for experience as determined relevant by the Agency.
Post-Offer, Pre-employment Requirements:
Security Clearance: A background check (KBI - criminal background, welfare fraud, driver's license and Child/Adult Abuse and Neglect Central Registry) is required for all positions with the Department for Children and Families (DCF) as a condition of employment, which may include fingerprinting and FBI check. Security clearance must be obtained prior to employment with DCF. Must maintain security clearance throughout employment.
Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.
If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199.
Kansas Department of Revenue - Tax Clearance Frequently Asked Questions
Recruiter Contact Information
Job Application Process
First Sign in or register as a New User.
Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications.
Start your draft job application, upload other required documents, and Submit when it is complete.
Manage your draft and submitted applications on the Careers> My Job Applications page.
Check your email and My Job Notifications for written communications from the Recruiter.
Email – sent to the Preferred email on the My Contact Information page
Notifications – view the Careers> My Job Notifications page
Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"
Required Documents* for this Application to be Complete
Upload these on the Careers - My Job Applications page
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State of Kansas online application
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Resume
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Cover letter
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Legible copy of valid driver’s license (if driver’s license is required)
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Transcripts** (if educational requirements are listed for this position)
**If degree is a requirement listed, transcript must show proof of graduation or degree obtained. -
DD214 (if you are claiming Veteran’s Preference)
- Required documents must be uploaded by close date. Incomplete applications may not be considered.
Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents”.
How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Veteran’s Preference
How to Claim Disability Hiring Preference
Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Disability Hiring Preference
PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785) 296-7712, scanned and emailed to [email protected], or can be mailed/delivered in person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Landon State Office Building
900 SW Jackson, Rm 401
Topeka, KS 66612
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
E-Verify: DCF participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Full Position Description:
This position is part of the Business Process Management (BPM) team responsible for monitoring and managing the core program workload of the Employment and Economic Services (EES) division.
Program and Process Support:
Conducting Reviews:
The primary responsibility of this position is to conduct reviews of all standard operating procedures for EES eligibility core programs to ensure adherence to defined procedures. Reviews are done consistently and collaboratively demonstrating a helpful approach. This is accomplished through on-site, in-person office visits to include observations, and interviews with staff who are Human Services Assistants, Human Services Specialists, Human Services Consultants, Assistant Program Administrators, Program Administrators, Assistant Regional Directors, Regional Directors, and other identified positions related to EES. Demonstration of leadership must be applied, and reviews must be conducted professionally and respectfully.
The BPM Reviewer conducts and facilitates the entrance and exit conference, assigns roles to team members assisting with the review, coordinates the writing of final reports using EES Administration approved templates, and monitors any corrective action plan put in place to include follow-up activities as needed.
The BPM Reviewer serves as the lead reviewer on a rotational basis within the team. This involves being the primary contact with regional management and EES Administration.
Making Written and Verbal Recommendations:
After each review, the BPM Reviewer prepares reports summarizing findings using existing consistency tools and makes recommendations to management. The BPM Reviewer is responsible for:
Identifying and recommending areas where there is opportunity for improvement to assist service centers in
connecting to specific areas of training needs and in achieving BPM goals.
- Finding deviances and providing technical and adaptive assistance as appropriate at all staffing levels.
- Conducting reviews and preparing presentations using available data from the EES Tracker and other
systems of records to support strengths and areas of opportunity in service centers for the entrance and exit conference.
- Analyzing review findings and providing clear and concise information with regional management and
EES Administration to recommend changes required to adhere to EES standard operating procedures for eligibility.
- Assisting in the development and monitoring of corrective action plans at both the regional and state level.
- Performing data analysis using key performance indicators (KPI’s).
Maintaining Knowledge:
This role provides accurate and efficient support to all levels of staff in EES. Knowledge of standard operating procedures for eligibility, proven strategies for process improvement methodologies, and BPM guiding principles and goals must be maintained while in this role.
Collaboration and Communication:
Another role of this position is to become a subject matter expert (SME) of the EES core program standard operating procedures. This role will participate as the EES core program standard operating procedures SME in the development of EES training curriculum development to ensure consistent application of standard operating procedures are followed. In addition, the BPM Reviewer will take part as the facilitator and/or note-taker of the BPM Workgroup. This workgroup focuses on gaps and enhancements to standard operating procedures in relation to EES core programs eligibility and their corresponding policy/system impacts. Because the BPM Reviewer oversees the consistent application of standard operating procedures for EES core programs, this role is responsible to collaborate with end users of all BPM consistency tools to keep them updated and maintained on an ongoing basis.
The BPM Reviewer demonstrates the ability to be innovative, and experimental, and engage with and empower employees to provide input regarding processes that impact their daily work. Encourage employees to embrace new processes once implementation occurs. Consistently pursues continued process innovation using determination and self-motivation. Promotes new process initiatives to achieve required cultural shifts. Lead process improvement initiatives to continuously drive efficiency and effectiveness within EES.
The remaining job duties for this position are made up of other duties as assigned by the unit supervisor or EES leadership.
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
