Content Factory is one of the fastest-growing social media marketing agencies in Austin, helping businesses build industry-leading personal brands that generate millions of views, qualified leads, and real revenue. Our team handles everything from strategy and content production to social media management and paid advertising, delivering a truly done-for-you marketing experience for ambitious business owners across the country
You'll thrive here if you love a fast-paced agency environment, sweat the details, communicate professionally, and genuinely enjoy building relationships while keeping projects on track.
WHAT YOU'LL DO
Client Relationship Management
- Serve as the primary point of contact for assigned clients
- Conduct onboarding calls and guide new clients through onboarding
- Maintain regular communication via email, phone, Zoom, and messaging platforms
- Build strong relationships that lead to long-term retention and referrals
- Address client concerns, questions, and feedback promptly
- Manage expectations and ensure all deliverables are completed on schedule
Project & Content Management
- Coordinate monthly content production schedules and shoot planning
- Work with clients to schedule content shoots and collect assets
- Develop and organize content ideas, shot lists, and content calendars
- Monitor project progress through ClickUp and ensure deadlines are met
- Review deliverables before client submission to ensure quality standards
Content Approval Process
- Send drafts to clients for review and approval via Frame.io
- Track revisions and communicate feedback to editors and content creators
- Ensure all content receives client approval prior to scheduling
- Follow up with clients when approvals are delayed
Team Coordination
- Coordinate between clients, videographers, editors, graphic designers, and ad managers
- Assign tasks and monitor completion within ClickUp
- Communicate priorities and deadlines to the team via Slack
- Ensure smooth workflow between departments
Social Media Oversight
- Review captions, graphics, thumbnails, and content for accuracy and brand consistency
- Assist with content scheduling and publishing through Vista Social
- Monitor performance reports and communicate insights to clients
- Identify opportunities to improve engagement, reach, and lead generation
Retention & Growth
- Conduct monthly strategy calls with clients
- Review analytics and provide recommendations
- Identify upsell opportunities: additional platforms, paid advertising, additional content, special projects
- Support client renewals and contract extensions
HOW SUCCESS IS MEASURED
- Client retention rate and satisfaction scores
- On-time project completion percentage
- Content approval turnaround times
- Monthly client communication touchpoints
- Upsell revenue generated
- Number of overdue projects
- Client referral generation
WHAT WE'RE LOOKING FOR
Required
- 2+ years of client success, account management, project management, or agency experience
- Excellent written and verbal English communication skills
- Strong organizational and time-management abilities
- Experience using project management software (ClickUp, Asana, Monday.com, etc.)
- Ability to manage multiple clients simultaneously
- Strong problem-solving skills and attention to detail
Preferred
- Social media marketing experience
- Experience working in a marketing or creative agency
- Familiarity with Instagram, Facebook, YouTube, TikTok, and LinkedIn
- Experience with ClickUp, Slack, Frame.io, Vista Social, and AI tools such as ChatGPT and Claude
WHO YOU ARE
Proactive communicator Extremely organized Positive and professional High ownership mentality Solutions-oriented Detail-focused Relationship builder Adaptable and coachable
SUCCESS IN THIS ROLE
Within 90 days, you'll own day-to-day client communication, keep all client projects organized and on schedule, reduce the communication load on ownership, maintain high client satisfaction, and create a seamless experience for clients from onboarding through monthly execution.
Our mission: deliver a world-class client experience where every Content Factory client feels cared for, informed, and confident their marketing is executed at the highest level.
HOW TO APPLY — read carefully, this is part of the evaluation
Do NOT apply through the "Apply" button. Applications are only reviewed by email, in this exact format:
Send an email to: [email protected]
Subject line (copy exactly): Client Success Manager | [Your Full Name]
Body must include these three links, each on its own line:
Introduction Video — <link>
Social Proof — <link>
Resume — <link>
Introduction Video (3 min max, unlisted Loom is fine):
1. Who you are and what client-facing work you've owned.
2. Walk us through a time a client was unhappy — what you did, and how it ended.
3. Why this role, at an agency, in Austin.
Social Proof — a link showing a social account you personally grew. Include the handle and roughly where it started vs. ended up.
Attention to detail is the job. Applications that don't follow this format exactly will not be reviewed, and follow-ups will not be reviewed.
Pay: $48,000.00 - $60,000.00 per year
Experience:
- Social media management: 2 years (Required)
Location:
- Austin, TX 78744 (Preferred)
Ability to Commute:
- Austin, TX 78744 (Required)
Work Location: In person
