We are looking for a Hotel Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Night Auditor responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform night audit procedures to ensure all financial transactions are balanced and accurately recorded.
- Provide outstanding guest services by addressing inquiries, resolving complaints, and assisting with check-ins and check-outs.
- Maintain a clean and organized front desk area while ensuring all hotel policies and procedures are followed.
- Prepare daily reports detailing financial activities, occupancy rates, and any discrepancies that may arise.
- Handle phone calls with professionalism, providing information about the hotel’s services and amenities.
- Collaborate with other departments to ensure a seamless experience for guests during their stay.
- Monitor security systems and respond to emergencies as needed to ensure guest safety throughout the night.
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
- Experience with hotel reservations software, StayNTouch and Toast is a plus.
- Excel Knowledge is a plus.
- A commitment to providing exceptional hospitality while always maintaining professionalism.
- Excellent communication and organizational skills
Pay: $18.00 per hour
Benefits:
- Free parking
- Life insurance
- Paid jury duty
- Paid time off
Experience:
- Hotel experience: 2 years (Required)
Ability to Commute:
- Oxon Hill, MD 20745 (Required)
Ability to Relocate:
- Oxon Hill, MD 20745: Relocate before starting work (Preferred)
Work Location: In person
