Department: TUL Pool
Property: River Spirit Casino Resort
Location: Tulsa, OK, US, 74137
Full-Time/Part-Time: Full Time
Summary:
Performs guest safety and recreational work supervising, swimming and enforcing regulations at a hotel pool, as well as providing for guest comfort and safety. Ensure cleanliness, setting-up and safety of all areas and facilities and attend to all guest needs within the hotel pool area, as per the safety guidelines of the hotel’s management. Work flexible schedule, including holidays, weekends, and nights as needed. Escalate issues or provide pertinent information to immediate Supervisor.
Responsibilities:
1. Observe and patrol pool and enforce safety regulations; assist swimmers from water when in danger.
2. Provide excellent service consistent with the hotels standards operating procedures and brand attributes.
3. Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
4. Knowledgeable of pool facility such as length and depth of pools, how many laps it takes to make complete a mile in meters and feet etc. ; remain current and competent in emergency procedures for rescue or evacuation.
5. Knowledgeable of hotel facilities and services to answer guest inquiries; pool side bar or amenities hours of operation.
6. Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction; work with other departments to ensure guest satisfaction.
7. Identify and report defects throughout the pool and spa area; notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
8. Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning or shift; ensure cleanliness of area at all times and report maintenance issues to facilities department.
9. Knowledge of the principles and practices of resuscitation, first aide, and CPR/PR techniques; knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.
10. Knowledge of swimming pool equipment sufficient to be able to perform minor maintenance work on the equipment.
11. Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs; replacing pool safety equipment, buoys, barriers, and cleaning signs.
12. Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area; provide reports, as needed.
13. Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements; other duties may be assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, and/or ability required.
EDUCATION
Ability to read, write and understand English. High School Diploma or GED preferred.
EXPERIENCE
Prior experience as Lifeguard or Pool Attendant in hotel setting preferred.
Previous experience in customer service related position preferred.
Qualified applicants should possesses a friendly and out-going personality, enjoy working closely with others and willing to provide a positive experience to hotel’s guest.
Lifeguard experience and CPR certification (or First Aid) preferred.
LICENSES/CERTIFICATIONS
MCN OPG Gaming License is required.
Key positions require knowledge and application of Title 31 reporting requirements.
Must have the ability to pass comprehensive background check, drug test, and obtain gaming license as required.
JOB DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Ability to maneuver in all areas of casino, frequently ascent/descent stairs, or elevation changes in surfaces. Ability to lift a minimum of 50 lbs. Visual acuity to discern and examine text, graphics, color and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences; ability to verbally or visually instruct, monitor, and present data, information, or reports. Manual dexterity to operate office equipment and examine documents, records and files.
