Job Summary
We are seeking a dynamic and dedicated Resident Relations Associate to join our vibrant property management team. In this role, you will be the primary point of contact for residents, ensuring their needs are met with professionalism and enthusiasm. Your proactive approach will foster positive relationships, enhance resident satisfaction, and support the overall success of our property community. This position offers an exciting opportunity to utilize your customer service expertise, administrative skills, and knowledge of property management tools to create a welcoming and efficient living environment.
Duties
- Serve as the main liaison between residents and property management, addressing inquiries, concerns, and service requests promptly and courteously.
- Manage lease or rental agreement processes, including signing, renewals, and documentation updates using property management software such as Yardi or OneSite.
- Coordinate with maintenance teams to ensure timely resolution of property issues and oversee property maintenance schedules.
- Maintain accurate records of resident interactions, lease agreements, payments, and legal documentation in compliance with Fair Housing regulations and Landlord-Tenant law.
- Facilitate communication regarding rent collection, Section 8 housing programs, LIHTC (Low-Income Housing Tax Credit), and other subsidy programs while ensuring compliance with applicable regulations.
- Assist in conflict management by mediating disputes between residents or with external vendors while maintaining professionalism and adherence to legal standards.
- Support leasing activities by upselling available units, conducting tours, and managing client relationships to maximize occupancy rates.
- Utilize property management tools such as Microsoft Office Suite, CMMS (Computerized Maintenance Management System), and client relationship management software to streamline administrative tasks like data entry, filing, and reporting.
- Collaborate with team members on budgeting efforts related to property operations and resident services to ensure efficient resource allocation.
- Uphold office etiquette standards during phone calls and in-person interactions to foster a positive community atmosphere.
Experience
- Proven experience in property management or real estate administrative roles with a focus on leasing or tenant relations.
- Familiarity with property management software such as Yardi or OneSite is highly preferred.
- Strong understanding of landlord-tenant law, Fair Housing regulations, Section 8 housing programs, LIHTC compliance, and related legal frameworks.
- Prior experience working within a property management company or facilities management environment is advantageous.
- Demonstrated ability to handle conflict resolution effectively while maintaining professional communication skills.
- Excellent customer service skills complemented by negotiation abilities for lease agreements and contract discussions.
- Office experience involving data entry, filing systems, budgeting support, and using Microsoft Office applications is essential.
- Ability to manage multiple priorities efficiently in a fast-paced setting while maintaining attention to detail.
Join us in creating vibrant communities where residents feel valued and supported! This role offers a fulfilling career path for motivated individuals eager to make a positive impact through exceptional service delivery and administrative excellence.
Pay: $21.63 - $26.44 per hour
Work Location: In person
