Do you want to work for a great company with competitive benefits and pay? The Embassy Suites by Hilton Chicago North Shore Deerfield is looking to hire a Guest Service Manager. If you think you'd be a great addition to our team, please apply!
Benefits:
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Medical, dental, and vision offered after qualification period
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Competitive performance bonuses
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401k with match offered after qualification period
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Employee discounts at Hilton Hotels worldwide
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Paid Leave
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Vacation time accrued based on hours worked
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7 paid holidays each year
Essential Job Functions:
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Schedules staff based on business demand and ensure all front desk shifts are covered
- Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating procedures
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Provides training, including safety training, to front desk staff
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Selects or assists in the selection of front office staff and completes all new hire paperwork
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Reviews front office employee performance and conducts personnel actions such as disciplinary actions, including terminations
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Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and all other sensitive documents
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Conducts or assists in conducting staff meetings
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Adheres to all franchise and company procedures and regulations as well as standard operating procedures
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Attends all operation meetings, Revenue calls, group resume and BEO meeting in a timely manner and ensure information is shared with team members
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Assists GM in performing daily and weekly property inspections ensuring property is maintained to standard and that all safety equipment and conditions are to code
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Takes on projects as assigned by GM and completes them by the due date
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Receives and resolves or assists in resolving guest complaints and employee concerns
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Performs functions of the General Manager in their absence
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Covers shifts on front desk, if needed, to maintain smooth operations
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Corresponds with group contacts and travel agents to answer special requests for rooms and rates
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Assists with sales and marketing efforts as directed
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Answers inquiries pertaining to hotel policies and services
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Assists General Manager in annual employee reviews; ensures employee wages follow wage and salary guidelines
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Supports General Manager in housekeeping department operations in the absence of a Housekeeping Manager
Required Education / Certifications / Work/Industry Experience:
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2+ years of work experience in hotel front desk operations
- Previous customer service experience required
- Previous supervisory or management experience preferred
