At our core, we are a relationship‑driven independent insurance agency dedicated to excellence, innovation, and teamwork. We believe our people are our greatest asset and invest in their success. If you are a motivated professional who thrives in a fast‑paced environment and values integrity and collaboration, this role offers a meaningful career path with strong earning potential and growth prospects.
Commercial Lines Account Manager
Benefits & Perks
- Competitive Base Salary (commensurate with proven Commercial Lines experience)
- Retirement Plan: SIMPLE IRA with 3% employer match
- Health & Vision Insurance: BCBS
- Life Insurance
- Disability Insurance: Short‑term and long‑term available
- Paid Time Off:
- 20 days (4 weeks) PTO
- 72 hours Michigan Paid Sick Time annually (pre‑loaded at start date)
- Paid holidays
- Weekends off
- Bonus Opportunities: Production retention and new business
- Hybrid Work Option: Up to 2 work‑from‑home days per week (after first 90 days)
Position Details & Qualifications
- Current Property & Casualty license required
- Minimum 3 years of Commercial Lines customer service experience within an agency
- Full‑Time: 37.5 hours per week
- Office Hours: Monday–Friday, 8:00 AM – 4:30 PM
- Strong verbal and written communication skills
- Proficient computer skills:
- Word and Outlook required
- Strong typing skills required
- Excel knowledge a plus
- Experience with AMS360 and proposal systems preferred, but not required
- Familiarity with carrier portals such as Accident Fund, Acuity, Auto‑Owners, Chubb, Conifer, Hanover/Citizens, Hastings, Fremont, Frankenmuth, Michigan Millers, Pioneer, Progressive, Safeco, Travelers is a plus, but not required
Key Responsibilities
- Manage workflow and priorities to ensure timely and accurate processing
- Maintain professional relationships with clients, carriers, vendors, and internal team members
- Respond promptly to incoming client inquiries via phone, email, and mail
- Issue and process binders, certificates, policies, endorsements, and related documents
- Prepare insurance summaries, schedules, and proposals as needed
- Coordinate renewal processing with Account Executives according to agency procedures
- Review policies, endorsements, and audits for accuracy and request corrections when necessary
- Invoice and follow agency collection procedures to support timely payments
- Process cancellations and work to retain accounts when possible; notify Sales/Account Executives as appropriate
- Assist clients with first notice of loss and follow up on claims activity per agency guidelines
- Support marketing and placement of renewal accounts
- Communicate with carriers and respond to correspondence in a timely manner
- Participate in continuing education and training as requested by agency management
Commercial lines Specialties:
Restaurants, Trucking, Manufacturing, Contractors, Golf Courses, Landscaping
Qualified candidates interested in a position, Apply today to set up an interview.
Flexible work from home options available.
