Front Desk Receptionist
Wanderlust Dogs is dedicated to providing premium dog hospitality services and the best care possible. We're growing and are looking for a Front Desk Concierge whose primary focus will be to create a great first impression for our guests and their owners. If you’re passionate about dogs, enjoy people, and have a friendly, outgoing personality, let’s talk!
We Offer:
- A fun and energetic work environment
- Supportive management and a collaborative team
- Competitive pay between $18-$20 per hour (full-time, depending on experience) with room for growth
Responsibilities:
- Act as the face of Wanderlust Dogs, greeting clients and their dogs with a great attitude and welcoming personality
- Get to know and build a bond with the dogs and their owners
- Answer phone calls and respond to emails in a timely and professional manner
- Assist new clients during the registration process, ensuring all documents and shots are up to date
- Set up temperament tests and a tour of the facility for first-time clients
- Educate clients on our services, prices, and facility amenities
- Manage the check-in and checkout process for dogs attending daycare or boarding
- Oversee the retail checkout process and handle all questions related to merchandise
- Maintain and clean the lobby and common areas
- Prepare dog meals and medications according to the owner's instructions and relay any special requests to the dog attendant on duty
- Provide owners with daily pictures and behavioral/health updates as needed
- Follow organizational procedures and protocols with an emphasis on maintaining health and safety standards
Requirements:
- Passion for dogs, their care, health, and safety
- Ability to multitask efficiently in a fast-paced environment
- Reliable, trustworthy, and punctual
- Comfortable and confident working with dogs of all sizes and temperaments
- Proficient computer skills. Experience with dog scheduling software such as Gingr is a plus, but not required
- Patient and professional when dealing with dogs, customers and teammates
- Available and willing to work weekends and holidays
- Dependable transportation and availability to work in all weather conditions
- Physical activity, able to stand for extended periods, and lift up to 40 lbs
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Referral program
Application Question(s):
- What interests you about working in a dog daycare and boarding environment?
- Are you available to work weekends and holidays on a regular basis?
- Are you seeking part-time or full-time employment, and are you available year-round?
- Do you have any experience caring for or handling dogs, either professionally or in your personal life?
- Our front desk team handles phone calls, client check-ins, and information about dog behavior and well-being. Do you have experience in a customer-facing role that required multitasking and communicating important or time-sensitive information?
Work Location: In person
