Job Summary:
Hosts are the first point of contact for guests and set the tone for the dining experience. This role manages reservations, waitlists, and seating while maintaining a friendly, organized, and professional demeanor.
Key Responsibilities
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Greeting and welcome guests warmly upon arrival
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Manage reservations, waitlists, and table assignments efficiently
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Communicate wait times and manage guest expectations
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Answer phone calls, take reservations, and provide menu information
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Assist servers and managers in maintaining guest flow and satisfaction
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Ensure the entry and waiting areas are clean and organized
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Provide exceptional hospitality from arrival to departure
Requirements:
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High school diploma or equivalent preferred
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Prior restaurant or hospitality experience a plus
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Excellent communication and customer service skills
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Ability to manage reservations, waitlists, and seating assignments efficiently
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Strong phone etiquette and ability to answer guest questions
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Warm, professional, and welcoming demeanor
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Ability to remain calm under pressure during peak periods
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Flexible schedule including evenings, weekends, and holidays
