SUMMARY: A medical receptionist position responsible for maintaining the front office and representing the practice with professionalism. This position requires multi-tasking effortlessly, prioritizing efficiently, handling patient requests, placing outbound calls to patients, and handling all administrative tasks with a positive attitude (to include patient check-in, check-out, receiving payments, and answering telephones)
DUTIES AND RESPONSIBILITIES:
-
Answer Phone calls in a polite manner
-
Schedule/Reschedule appointments (check blood thinner and pre-authorizations)
-
Check patients in (Scan Documents and IDs, Collect Payments, scan follow-up paperwork)
-
Balance cashbox at the end of the day
-
Print Out Follow-Up paperwork at the end of the day
-
Tidy up lobby at end of day (and as needed)
-
Check Mail
-
Scan and Fax documents as needed
-
Turn in deposit on a weekly bases
-
Other tasks as assigned
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
QUALIFICATIONS:
-
High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
-
Computer skills preferred: (eClinicalWorks; Microsoft Office Suite)
Other skills required:
-
Polite Demeanor
-
Attention to Detail
-
Excellent Communication Skills
-
Organizational Skills
COMPETENCIES:
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Occasionally required to stand
- Occasionally required to walk
- Frequently required to sit
