Company Overview
Elite Interactive Solutions (Elite ISI) is a leader in remote video monitoring and security solutions, committed to preventing crime and catastrophe through advanced technology. Our Central Station Agents play a critical role in protecting trillions of dollars’ worth of client assets across the United States by providing real-time monitoring and rapid response coordination.
Position Summary
We are seeking a qualified, detail-oriented Central Station Agent to join our remote guarding team. Ideal candidates will have prior law enforcement, military experience, security background, or be pre-service police cadets. The role involves monitoring properties via military-grade analytics, investigating incidents, guiding first responders, and preventing crime through proactive intervention.
Key Responsibilities
- Conduct investigations and assess suspicious or criminal activities captured via remote monitoring systems.
- Utilize two-way speaker systems on client properties to prevent crime and catastrophe through direct communication.
- Preserve life and ensure safety by guiding police officers to incident locations with accurate and detailed information.
- Perform threat assessments to identify potential risks and escalate as necessary.
- Download and manage video footage for clients, law enforcement officers, and prosecutors.
- Collaborate with law enforcement and internal teams to support swift and effective incident response.
- Maintain thorough and accurate documentation of incidents, actions taken, and outcomes.
- Adhere to all company protocols and legal standards to maintain a safe and secure monitoring environment.
- Follow Standard Operating Procedures and scripts when reporting crimes in progress
Qualifications
- Prior experience in law enforcement, military, security, or related field (minimum 3 years preferred) OR current Pre-Service Police Cadet status.
- Strong knowledge of Microsoft Excel and Word is a plus.
- Excellent communication skills, both verbal and written.
- Ability to accurately, effectively and clearly articulate what is being observed to police dispatch.
- Ability to assist and work as a team to handle situations that require police response.
- Ability to remain calm and make sound decisions in high-pressure situations.
- Strong attention to detail and analytical skills for incident assessment and reporting.
- Ability to work a flexible schedule starting part-time (3 days per week), with potential for full-time employment.
- Must pass a thorough background check, no felonies, parole, or probation.
Benefits
- 401k
- 401k Matching
- Medical
- Dental
- Vision
- Life Insurance
- Paid Time Off
- Full-time Position
Elite ISI is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations or accommodations, we can make to help ensure you have a comfortable and positive interview experience, please let us know.
Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. We do not accept unsolicited headhunter and agency resumes. Elite ISI will not pay fees to any third-party agency or company that does not have a signed agreement with the company.
Pay: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Retirement plan
- Vision insurance
Work Location: In person
