The Outreach Case Manager is responsible for supporting job seekers and individuals seeking workforce development opportunities within the community. This position plays a key role in connecting clients with the services and resources they need, including job placement, training, career counseling, and employer partnerships. The Outreach Case Manager works in collaboration with other local and state agencies, community organizations, and employers to ensure successful placement and long-term employment outcomes for participants.
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Conduct outreach to community members, schools, and local organizations to promote workforce development programs and services.
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Identify and engage potential program participants through community events, job fairs, partnerships with local businesses, and social service agencies.
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Establish and maintain relationships with employers, local chambers of commerce, educational institutions, and other community stakeholders to facilitate job placements and program awareness.
2. Case Management:
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Assess participant needs through interviews, assessments, and review of employment history to create personalized action plans that align with career goals.
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Provide guidance to individuals on resume writing, interview preparation, job searching, and workplace readiness.
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Coordinate and track clients' progress through the program, ensuring that milestones are achieved and adjusting plans as necessary.
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Offer ongoing support to participants by monitoring their employment progress, addressing challenges, and ensuring access to additional services if needed (e.g., child care, transportation, training).
3. Job Placement & Employer Relations:
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Develop partnerships with local businesses and employers to create job placement opportunities for program participants.
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Match candidates to job openings, ensuring that placements align with participants' skills, qualifications, and career goals.
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Provide postplacement support, including job retention services, workplace integration, and followup to ensure success on the job.
4. Documentation & Reporting:
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Maintain accurate case files for each participant, documenting services provided, goals set, and progress made.
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Prepare and submit timely reports to program supervisors and funding agencies, including participant statistics, employment outcomes, and program effectiveness.
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Ensure compliance with all relevant laws, regulations, and policies governing workforce development and employment services.
5. Workshops and Training:
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Facilitate or coordinate career development workshops, job readiness training, and other professional development sessions for program participants.
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Collaborate with other staff members to develop materials and resources to support participants' professional growth and employment readiness.
6. Collaboration and Networking:
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Collaborate with internal team members, external agencies, and community partners to ensure participants are connected to all necessary resources (e.g., education, training, social services, etc.).
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Participate in regular staff meetings, trainings, and professional development opportunities to stay informed about industry trends, labor market changes, and best practices in case management.
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Qualifications:
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Bachelor’s degree in Social Work, Human Services, Business Administration, or a related field (or equivalent experience).
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Minimum of 2 years of experience in case management, workforce development, or a related field, preferably within a government, nonprofit, or communitybased organization.
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Experience working with diverse populations, including underserved or atrisk communities.
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Skills and Abilities:
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Strong understanding of workforce development programs, labor market trends, and employment services.
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Excellent communication and interpersonal skills, with the ability to engage and build relationships with individuals from diverse backgrounds.
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Strong organizational skills and the ability to manage multiple cases and deadlines effectively.
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Knowledge of local resources available to job seekers, including training programs, educational opportunities, and social services.
Ability to work independently, as well as collaboratively within a team-oriented environment.
Proficient in using Microsoft Office Suite and case management software (e.g., Salesforce, ClientTrack, or similar platforms).
