About the Role
As a Field Service Engineer specializing in EDM systems, you will serve as a critical technical resource for our clients, ensuring the peak performance of high-precision manufacturing equipment. By leveraging your expertise in electrical and mechanical diagnostics, you will resolve complex system failures, minimize downtime, and drive customer satisfaction through expert on-site support and remote troubleshooting.
Responsibilities-
Execute on-site repairs and preventative maintenance on complex EDM machinery to ensure operational excellence.
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Diagnose and resolve intricate electrical and mechanical malfunctions, utilizing advanced troubleshooting methodologies.
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Interpret complex schematics and technical diagrams to perform component-level repairs and system modifications.
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Provide high-level technical guidance to customers via phone and email to facilitate rapid issue resolution.
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Maintain detailed service records and documentation to track equipment history and improve future maintenance outcomes.
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Collaborate with cross-functional teams to share technical insights and contribute to continuous product improvement.
Qualifications-
Associate degree in Electronics, Mechatronics, or a related technical field, or equivalent hands-on experience.
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Proficiency in using precision measurement tools such as micrometers, dial indicators, and calipers.
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Strong command of electrical measurement equipment, including voltmeters and oscilloscopes.
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Demonstrated ability to read and analyze complex electrical and mechanical schematics.
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Valid driver’s license and the ability to travel extensively to client sites.
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Prior experience with CNC programming, including G-code and M-code familiarity.
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Background in maintaining hydraulic and pneumatic systems within industrial environments.
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Experience with spindle maintenance and high-voltage electrical systems.
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Strong interpersonal skills with a focus on delivering exceptional customer service.
