Front Office/Scheduler – Mercy
Reports to: Front Office/Scheduling Manager
Location: Mercy Hospital – Mercy (Coon Rapids)
Job Status/Hours: Monday – Friday, various shifts between 8:00am-5:00pm
Position Summary:
This position is responsible for scheduling patient appointments, communicating between departments, and answering and directing phone calls. This position is primarily work from home/remote but is expected to be available to come on site when directed per their manager. The schedule will be Monday – Friday with varied day shift times between 8:00am and 5:00pm. Must be flexible and adaptable.
Scheduling Responsibilities:
- Scheduling of activities, including patient appointments, testing, and ancillary services using extensive knowledge of appointment types, locations, and providers
- Takes all incoming phone calls from patients and their families to assist them with their needs, including scheduling, transferring, or messaging providers team
- Make outgoing phone calls to patients to schedule their appointments and testing
- Manages a team of providers to ensure any appointments or testing ordered by team is scheduled and completed
- Tracks when follow up appointments are needed and sends communication to patient notifying them to schedule
- Updates patient registration information
- Contacts patients to remind them of future appointments and provides any instructions for the appointment
- May perform administrative duties such as faxing and transcribing orders
- Maintains all patient confidentiality in accordance with HIPAA and company policy
- Demonstrates the ability to prioritize work based upon patient/department needs
EMPLOYMENT SELECTION CRITERIA:
- High school diploma or GED
- Minimum of one year experience in health care and in front office/scheduling capacity
- Knowledge of Excellian (or Epic) is desired
- Must possess strong customer service and computer skills
- Quick learning style with the ability to multi-task in a fast-paced office environment and adjust pace accordingly
MHVI offers a full benefit package, including:
- Competitive pay
- Employer HSA contribution
- 401k profit sharing and ongoing contribution – no employee contribution needed
- PTO plus paid holidays
- Medical insurance, including access to free online/at-home care
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- AD&D insurance
- Bereavement leave
- Dental insurance
- Dependent health insurance coverage
- Disability insurance
- Employee assistance program
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Matching gift program
- Opportunities for advancement
- Paid jury duty
- Paid orientation
- Paid time off
- Paid training
- Pet insurance
- Referral program
- Retirement plan
- Tuition reimbursement
- Uniform allowance
- Vision insurance
Medical Specialty:
- Cardiology
- Cath Lab
- Hospital Medicine
- Medical-Surgical
- Nuclear Medicine
- Radiology
- Wound Care
Ability to Commute:
- Coon Rapids, MN (Required)
Work Location: Hybrid remote in Coon Rapids, MN
