Answers customer calls and records details correctly in order to dispatch the correct workers and equipment in a timely manner.
Medical, Dental, Vision, etc Benefits Available
401(k) Match
Company Provided Life Insurance
Paid Holidays and Vacation
Weekly Bonuses Available
Essential Job Functions:
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Must work safely
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Must provide great customer service
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Must work as a team
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Promptly answers incoming calls from customers in need of services
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Accurately tracks all calls from initiation through completion
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Coordinates service and schedules of drivers and technicians
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Monitors location of personnel and/or equipment
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Answers multiple phone lines
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Prioritize calls in order to schedule and dispatch workers and appropriate service units
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Determines the response needed for all dispatching situations
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Records, coordinates and maintains records of all calls and dispatches
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Communicates effectively with drivers to ensure they are responding to the correct location and status
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Handles customer complaints and concerns, notifying management of issues beyond their scope of authority
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Manages impound yard inventory
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Contact shippers for loads for OTR driver and follow-up w/payments
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Contacts customers to collect payments.
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Expected to follow company policies as outlined in the company’s Employee Handbook
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Maintains high attendance standards, including being on time at the start of shifts and when returning from scheduled breaks.
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Participates in training and development of dispatchers
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Performs other duties as assigned by management.
Experience Required:
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High School Diploma or GED
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2 years’ experience in dispatching; customer service; and record keeping, and various administrative duties (prefered)
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Keyboarding and Computer Experience in Windows based programs
Skilled Required:
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Communicate on a daily basis with public and law enforcement with courtesy, discretion and sound judgment
Problem solving
