Summary
The Tissue Operations Coordinator assesses all donor referrals, educates families on tissue/eye donation, obtains authorization for tissue/eye donation and coordinates all tissue donor cases.
Essential Duties & Responsibilities
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Responsibilities of Donor Referral Coordinator
- Answers and dispatches calls from all existing and target markets to appropriate organ/tissue/eye donation specialists.
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Assesses and inputs donor eligibility into the Electronic Medical Record (EMR).
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Communicates eligible organ referrals and registry status to Organ Administrator On Call (OAOC).
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Communicates potential eye only cases to eye donor center.
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Obtains authorization for tissue/eye donor cases.
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Enters DRAI interview information into EMR for tissue/eye donor cases and assesses for continued tissue/eye donor eligibility.
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Facilitates communication of information between TAOC, tissue/eye recovery team members, eye donor center, transplant centers, next of kin, couriers, charter airlines, ambulance services, other tissue banks, donor transport, funeral homes, medical examiners/coroners, pathologists, appropriate processor donor screeners, and other OPO staff.
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Coordinates and maintains concurrent documentation of case progression in EMR for all processed tissue/eye donor cases.
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Resolves communication issues and/or notifies appropriate staff.
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Maintains an acceptable authorization rate.
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Serves as a resource for tissue/eye donor families.
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Promotes effective communication between shifts.
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Provides exemplary customer service.
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Works rotating day/night shifts as determined by operational necessity,
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Other duties as assigned.
Qualifications, Education & Experience
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Associates degree;
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One (1) year of experience in a call center preferred;
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Healthcare, bereavement, or phone triage experience preferred;
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Strong knowledge of medical terminology preferred;
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Critical thinking skills;
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Data entry skills;
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Ability to perform well in stressful situations; or,
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An equivalent combination of education and experience.
