Overview:
At WakeMed Health & Hospitals, we believe in delivering care the WakeWay — with compassion, excellence, and a commitment to putting patients first. Our Patient Registration Representatives are often the first face our patients see, and they play a key role in creating a welcoming, efficient, and supportive experience.
What You’ll Do:
As a Patient Registration Representative at our MyCare 365 locations, you’ll be the friendly face that greets patients, checks them in for appointments, and helps coordinate follow-up care. You’ll also:
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Accurately register patients by entering demographic and insurance information
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Collect copays and point-of-service payments
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Schedule appointments and assist with follow-up coordination
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Provide exceptional customer service in a fast-paced, high-volume environment
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Serve as a liaison between patients, families, providers, and the care team
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Support centralized welcome desks and check-in areas across our MyCare 365 and physician practice locations
WakeWay to Excellence – How You Show Up
As part of WakeMed, you’ll embody our core behaviors:
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Respect for People: Compassion, empathy, dignity, and appreciation for every individual.
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Teamwork: Collaboration, pride in your work, and support for your teammates.
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Commitment & Accountability: Safety first, integrity always, and striving for excellence.
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Communication: Clear, courteous, active listening that puts patients first.
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WakeWay 2 Excellence: Reducing waste, improving workflows, and supporting
What We’re Looking For:
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Availability to cover business hours, days, and holidays
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A passion for helping others and delivering top-tier service
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Strong communication and interpersonal skills
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Ability to multitask and stay organized in a busy clinical setting
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Comfort with computers and electronic health records (EHR)
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Previous experience in healthcare registration, scheduling, or customer service is a plus
Education & Experience:
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High school diploma or equivalent required
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1 year of customer service or administrative experience preferred
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Healthcare or medical office experience is a bonus
Why WakeMed?
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A culture rooted in compassion, respect, and excellence
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Opportunities for growth and development
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Competitive pay and comprehensive benefits
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A mission-driven team that truly cares about our community
We invest in YOU — your growth, your well-being, and your future.
Perks & Benefits:
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Free parking at all campuses
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Health, dental & vision coverage
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6 free mental health sessions through Lyra
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MetLife pet insurance
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403(b) retirement plan with employer match
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Paid Days Off (PDO) for vacation, sick time & holidays
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Tuition & specialty certification reimbursement
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WakeWell Rewards & wellness programs
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WakeMed Gives – employee assistance & education support
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Childcare partnerships with KinderCare & Bright Horizons
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Endless professional development opportunities
Ready to make a difference from the front desk?
Apply today and help us deliver the WakeWay to Excellence at MyCare 365.
Department Description:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE
Licensure: Not Applicable Education:
High School Diploma or Equivalent Required
Experience: 1 Year Customer Service Preferred
