Essential Functions:
-
Processes digital orders once electronic files are received via designated systems.
-
Verifies digital prescription product and information such as implant material, system, and size.
-
Reviews dental restoration designs for possible milling issues; determines if digital design is suitable for milling.
-
Generates computer-aided manufacturing (CAM) outputs for digital dental restoration cases.
-
Logs dental restoration cases into order tracking system and other applicable systems.
-
Assists internal customers with design issues or questions.
-
Imports digital dental restoration cases into appropriate system.
-
Reviews modeless scans for digital case systems via designated systems.
-
Converts dental scans from one format to another as necessary.
-
Repairs CAD files that cannot be imported due to improper scans or return errors.
-
Maintains knowledge of Standard Operating Procedures (SOPs); adheres to SOPs while executing duties.
-
Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary to complete duties.
-
Understands production requirements and quality standards of position.
-
Locates and corrects errors related to orders; asks for assistance when needed.
-
Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
-
High school diploma or equivalent.
-
Forman education in the field of Information Technology or Dental Technology preferred.
-
Minimum one (1) year of experience in phone-based customer support a plus.
-
Minimum one (1) year of experience in dental industry a plus.
Special Requirements/Certification:
