Pay range: $89,880 - $146,055 / year
Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.
To analyze, design, implement, operationalize, maintain, and support systems utilized in healthcare operations. To evaluate requests through process, business, and technical requirement review. To partner with business experts to understand current challenges and collaboratively create solutions. To have a basic understanding of healthcare practices and workflows to achieve organizational outcomes. To maintain knowledge of emerging technologies and enhancements. To provide ongoing system support via on call processes, monitoring, and maintenance.
Key Duties & Responsibilities
1. Independently identify and analyze business needs, conduct requirements gathering, and define scope and objectives for systems related to Healthcare operations.
2. Perform advanced troubleshooting of current systems. Lead investigations of enhancements, corrections, and issues resolution.
3. Produces visualization and documentation to analyze requests and monitor systems..
4. Follow change control processes related to development, build, testing, and implementation of planned changes, including production or revision of technical and functional documentation.
5. Establish system performance criteria. Demonstrate extensive knowledge of common industry concepts and practices. Guide operational processes and procedures in assigned teams while mitigating risk related to system operations.
6. Maintain knowledge of systems enhancements and corrections as well as technical best practices. Anticipate resource and workflow needs based on architecture and application changes.
7. Guides the troubleshooting, assignment, escalation, and resolution of complex healthcare application installs, issue resolution, upgrades, and maintenance that may include user applications, end user hardware, networking communication, server hardware, system services and processes, databases, long term storage, or any other operationally needed components.
8. Mentor and review work of peers, providing guidance on processes and best practices. Able to lead work on multiple projects simultaneously.
9. With minimal assistance, assumes on-call duties as needed to provide user support by defining problems and identifying solutions. Assist in the establishment of a collaborative user support framework that addresses hardware, software, and process issues at all times (24/7). Exhibits excellent customer service and problem-solving skills.
10. Performs other duties as assigned.
Bachelor s degree, Associate s degree with (5) years of experience, or greater than (6) years of experience in a healthcare application support role. Demonstrated organizational, analytical, writing, and interpersonal skills; demonstrated ability to set and manage multiple priorities and to lead others in team projects; demonstrated ability to manage and/or resolve issues affecting healthcare operational systems including clinical and/or financial. Related experience may be considered in lieu of degree.
Knowledge / Skills / Abilities
HealthCare System Ownership and Issue Delegation Proficiencies
Ability to be proactive
Attention to detail skills
Dedication to maintaining high standards in system support and security
Organizational skills
Analytical skills
Written and verbal communication skills
Interpersonal skills
Ability to manage multiple priorities
Strong project management skills
Ability to document and create system support guidelines and architecture diagrams
We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 3,100 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.
UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.
