At ServisFirst, Our Name is Our Mission.
DUTIES AND RESPONSIBILITIES
The Vault Teller/Client Services Representative is responsible for delivering quality customer service through efficient handling of routine over-the-counter transactions and proactively be looking for opportunities to deepen and enhance existing relationships and establishing new client relationships; assisting with all service related issues; processing all new account transactions; assisting clients in their selection of various accounts and financial services; cross-selling the Bank’s products and services; opening, maintaining and closing all account types; promoting business for the Bank by providing exceptional quality customer service; and performing branch clerical duties as needed. The Vault Teller/CSR is responsible for the daily maintenance of opening, balancing and closing the vault.
The incumbent will:
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Process deposits by receiving checks and cash for deposit, verifying the deposit amount, examining the checks for necessary endorsements and requesting any required identification
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Cash checks and pay out funds to clients after verification of signatures and the availability of funds in the account from which the check is being drawn
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Provide clients with transaction receipts (e.g., deposit slips, etc.) derived from the transaction information entered into the computer
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Cross-sell the Bank’s other products and services, refer clients to proper Bank personnel
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Count and balance currency, coins and checks received daily for deposit, ensuring the accuracy of all funds counted and balanced
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Open, close and balance the vault daily
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Perform safe deposit duties by controlling access and assisting clients (in certain locations)
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Accept loan and installment payments from clients
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Balance cash drawer daily and verify cash being returned to the vault
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Balance and record teller cash and vault cash to the general ledger on a daily basis and immediately address any balance discrepancies
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Assist in opening and closing procedures while following all security precautions
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Maintain logbooks on cashbook, vault cash and vault openings
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Verify the weekly inventory of currency and coins in order to maintain a record of the transfer of funds
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Verify and dispense vault cash on designated days and record the amount of all cash dispensed; address any cash recording discrepancies
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Sell coins to the vault ensuring that all required steps are taken as stated in Bank policy and procedures
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Maintain an inventory of office supplies and prepare routine letters, reports and forms
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Identify and report suspicious transaction activity and potential security threats
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Assist with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to clients
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Open, verify, count and balance deposited funds removed from night depositories
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Interview clients to obtain information and establish proper identification of new clients while determining needs
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Assist clients in their selection of various accounts, products and financial services available from the Bank
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Make decisions in regard to the opening of new accounts; assigning account numbers; completing forms requiring client signature(s); checking credit history; accepting initial deposits; preparing all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing
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Print temporary checks for use until ordered checks arrive, ensuring all client information is correct
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Represent the Bank in various community, civic and community reinvestment functions to further enhance the Bank’s image and develop additional business
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Provide exceptional customer service by answering client questions; investigating and correcting errors; and resolving problems or other issues
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Issue official checks
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Receive and process stop payment and hold orders
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Present funds received from client to teller for initial deposits; determine funds availability and obtain receipt for client
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Process credit reports, wire transfers, credit card orders, address changes, check and deposit slip orders and endorsement stamp orders
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Answer telephones and direct calls to proper Bank personnel
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Process debit card applications, card ordering and file maintenance
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Cross-train less experienced branch personnel and assist with Teller duties as needed
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Operate computer terminal or personal computer to process account activity, determine balances and resolve problems within given authority
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Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies
Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.
Note: Additional duties and responsibilities may be assigned.
MINIMUM QUALIFICATIONS
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High school diploma or equivalent
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Two (2) years of banking experience in a Teller role
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Vault experience desirable
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Excellent customer service skills, as demonstrated in previous experience interacting with customers and responding to requests
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Excellent communication skills
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Knowledge of basic accounting, with experience reviewing numerical information and balancing
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Ability to accurately count and handle cash
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Knowledge of banking services and products
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Knowledge of and training on federal and state consumer compliance laws
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Ability to analyze and interpret various financial data
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Good organizational skills
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Good data entry/keyboarding and math skills
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Experience using Microsoft Outlook, Word and Excel
PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS
The physical requirements and environmental conditions of this position consist primarily of:
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Sustained standing and sitting
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Frequently typing using a keyboard and/or calculator
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Occasional lifting of basic office files or equipment up to 20 lbs
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Normal office environment with comfortable internal temperatures and low level noise
EOE/AA
