The Field Technician plays a vital role in the overall success of LEFORT in North America. The Field Technician must possess a knowledge of heavy industrial or construction equipment maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset.
Responsibilities (but not limited to) :
- The Field Technician is responsible for performing service and support activities associated with the shop, including field support activities.
- In certain circumstances, may be required to supervise third-party contractors.
- Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork.
- Collaborate with team members as required to achieve the highest levels of customer satisfaction, employee engagement and profitability.
- Participate in regular meetings to coordinate activities, provide guidance, and gather information.
- Manage own workflow to achieve the highest levels of customer satisfaction and shop efficiency.
- Perform service, repair and reconditioning of machines and components.
- Perform new and used equipment inspection & service.
- Read and understand schematic diagrams.
- Properly utilize the work order process from opening jobs through job completion.
- Consistently observe all safe work rules and company policies.
- Ensure all Company, Customer, and OSHA rules and regulations are followed on all jobs.
- Place high priority on developing and maintaining long-standing professional relationships with new and existing customers.
Education/Qualification/Experience :
- Degree or Trade School completion in Mechanical discipline, or a minimum of five years’ experience in industrial equipment service and repair.
- Experience in Microsoft Office products to include Excel is a plus.
- Working knowledge of ERP.
- Ability to weld is a plus.
- Knowledge of French is a plus.
Other Qualifications:
- Highly motivated and target driven with a proven track record in service.
- Excellent communication skills.
- Prioritizing, time management and organizational skills.
- Relationship management skills and openness to feedback.
- Exceptional customer service skills.
- Autonomous and proactive.
- Willingness to be flexible in scheduling.
- Willing and able to work out of doors and in remote locations under various weather conditions.
- Willingness and ability to travel internationally is a plus.
Pay: $80,000.00 - $110,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: On the road
