Act as a trusted advisor to Affinity clients and help ensure insurance programs deliver value through risk mitigation, operational resilience, and business impact.
Build strong relationships with client stakeholders and manage escalated issues promptly to support retention and satisfaction.
Apply knowledge of commercial risks and products, including auto and fleet liability, general liability, workers’ compensation, property/real estate, inland marine/cargo, management liability, and other coverages as appropriate , to support client strategy and program design.
Lead end-to-end program and project execution for assigned accounts and initiatives, including scoping requirements, building project plans and timelines, coordinating cross-functional deliverables, managing risks and issues, and ensuring high-quality implementation and renewal.
Work closely with sales, servicing, compliance, legal, marketing, placement, claims, claims, technology, and other teams to meet revenue and client service goals.
Develop a strong understanding of client needs, market dynamics, and competitive trends within the transportation segment.
Partner with internal and external teams to refine client strategies and deliver solutions that respond to changing customer needs and business objectives .
Measure client success using disciplined, business-focused metrics and ongoing performance tracking.
Apply a systems-thinking approach to connect client needs, operational processes, technology, service delivery, and risk solutions across the broader business.
