Who We Are:
We’re leaders in technology, innovation, design, and sport. We strive to build products and brands that equip athletes to perform at the highest level.
From protection to performance, our team is responsible for the development of emerging technologies used by MVP-caliber professionals down to youth athletes competing each weekend.
Our team is multifaceted, talented, and motivated. We build products, brands, and technologies that bring improved performance, protection, and experiences to athletes all over the world.
We are:
Innovators
Developers
Designers
Athletes
Leaders
Certor Sports has the most iconic performance and sports brands in the country. Our innovative and cutting edge head-to-toe protective equipment is used for football, baseball, and softball as we protect everyone from the Pee-wees to the Pros.
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will have a passion for sport, excellent communication skills, and a commitment to ensuring customer satisfaction. As a Customer Service Representative, you will be responsible for assisting customers and sales reps with inquiries, resolving issues, and providing product recommendations to enhance consumer experience.
Responsibilities:
- Respond to customer & sales rep inquiries via phone & email, in a timely and professional manner.
- Provide accurate information about our products, including features, specifications, and pricing.
- Assist with placing orders, processing returns, and resolving any issues or concerns they may have.
- Collaborate with other departments, such as sales and operations, to ensure seamless customer experiences.
- Keep detailed records of customer interactions and transactions.
- Stay informed about new products, promotions, and industry trends to better assist customers.
- Strive to meet or exceed individual and team performance goals.
- Maintain a positive and customer-focused attitude in all interactions.
- Bachelor’s Degree or 3+ years’ experience in Customer Service.
- Strong problem-solving ability to resolve customer inquiries in an effective and efficient manner.
- Learn and retain knowledge of Certor Sports products, our systems, and practices.
- Be an ambassador for Certor Sports brands, embrace a commitment to customer service and promote brand loyalty.
- Ability to multitask and thrive in a fast-paced environment.
- Practice effective written and verbal communication.
- Think independently, use good judgement, and discretion.
- Proficient in Microsoft Office and Teams.
Benefits include:
- Medical, Dental, Vision, and Life insurance
- Flexible Spending Account
About Certor Sports:
At Certor Sports, our passion is protecting and enhancing performance for the American sports athletes. Our state-of-the-art R&D department is a leader as we design and innovate the next generation of protective equipment and performance sporting goods.
One of the great parts of this job is getting to see our products being used as you watch your favorite sports teams compete for championships.
If you are up for the challenge and want to compete in the biggest events, we invite you to apply to our team.
Certor Sports, LLC does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
