Job Description:
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Provider Patient Concierge Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
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Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.)
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Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support.
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Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies.
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Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc.
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Marketing Concierge
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Provide Sales field calls to referring physicians
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Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc.
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Provide set up and assistance with Physician Portal
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Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events
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Provide educational information and assisting in campaign roll-outs to selected providers and patients
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Responsible for working with Marketing Director to roll out monthly/quarterly physician facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.)
If You Are:
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Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
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You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
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You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.
To Ensure Success in This Role, You Must Have:
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Ability to travel up to 50% during work week.
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2 years in Medical, hospitality, Marketing/Public Relations industry preferred
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Excellent customer service skills
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At least 2 years experience in training and presenting information to groups/individuals
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Strong organizational skills
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Strong working knowledge of MS Word, Excel, PowerPoint
We Offer:
- Comprehensive Medical, Dental and Vision coverages.
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Health Savings Accounts with employer funding.
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Wellness dollars
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401(k) Employer Match
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Free services at any of our imaging centers for you and your immediate family.
Pay Range: $20.00-$25.00 per hour
Pay Range: USD $20.00 - USD $25.00 /per hour Shift: Mornings Shift Variations: Monday - Friday 8am-5pm
