Desktop Support Technician
Location: Mt. Juliet, TN
Duration: 12+ Month Contract (Potential for Permanent Conversion)
Pay Rate: Up to $26.50/hr
Schedule: Full-Time
Desktop Support Technician – Long-Term Opportunity in Mt. Juliet, TN
We are seeking a Desktop Support Technician to join a growing IT team supporting enterprise infrastructure and end-user technology in Mt. Juliet, TN. This is a long-term contract opportunity with strong potential for conversion to a permanent role. The ideal candidate will have experience providing technical support, troubleshooting hardware and software issues, and assisting with day-to-day IT operations in a corporate environment.
This role is perfect for an entry-level to junior IT professional looking to build hands-on experience with desktop support, infrastructure technologies, and enterprise IT operations.
Responsibilities
- Provide desktop support and technical assistance for end users experiencing hardware, software, and connectivity issues
- Troubleshoot and resolve Windows operating system, application, and workstation-related problems
- Assist with infrastructure support activities and routine IT projects
- Monitor systems and perform basic troubleshooting of network and infrastructure components
- Escalate complex technical issues to senior IT staff when appropriate
- Support hardware deployments, workstation setup, imaging, and device configuration
- Maintain accurate documentation of support activities, procedures, and technical solutions
- Collaborate with IT team members to ensure efficient delivery of technology services
- Follow established IT standards, best practices, and operational procedures
- Continuously develop technical knowledge and stay current with emerging technologies
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience
- 1+ year of experience in desktop support, technical support, help desk, or infrastructure support
- Experience troubleshooting Windows operating systems, hardware, software, and peripheral devices
- Strong analytical and problem-solving skills
- Understanding of enterprise IT environments and infrastructure technologies
- Excellent communication and customer service skills
- Ability to work independently and within a team environment
Preferred Qualifications
- CompTIA A+ Certification
- Microsoft Certified: Azure Fundamentals
- Google Cloud Associate Certification
- Additional IT certifications or technical training
- Experience supporting enterprise desktop environments
Technical Skills
- Desktop Support
- Help Desk Support
- Windows 10/11
- Hardware Troubleshooting
- Software Installation & Support
- Active Directory
- Microsoft Office 365
- Device Imaging & Deployment
- IT Infrastructure Support
- Network Troubleshooting
- Technical Documentation
- End User Support
- IT Service Management
Why Apply?
- 12+ month contract with potential for permanent hire
- Competitive pay up to $26.50/hr
- Gain experience supporting enterprise-level IT infrastructure
- Opportunity to grow technical skills and advance your IT career
- Collaborative team environment with ongoing learning opportunities
Keywords: Desktop Support Technician, IT Support Technician, Help Desk Technician, Technical Support Specialist, End User Support, Desktop Engineer, Service Desk Analyst, IT Technician, Windows Support, Active Directory, Office 365, Infrastructure Support, Entry-Level IT Jobs, Mt. Juliet TN Jobs, Nashville IT Jobs.
Pay: $24.00 - $26.50 per hour
Work Location: In person
