Retail Store Manager
$54,198 – $62,720 annually
Full-Time Leadership Role
Goodwill Industries of the Chesapeake is seeking an experienced Retail Store Manager to lead operations of a high‑volume Band 3 store with annual sales between $1.0M and $1.49M.
This role is responsible for full store performance, team leadership, production execution, and community impact while advancing Goodwill’s mission.
What You’ll Be Responsible For
Store Operations & Performance
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Lead daily operations of a high‑volume retail store
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Achieve budgeted sales, production, and expense control goals
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Oversee donation processing for resale and salvage
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Ensure timely production flow to the sales floor
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Maintain pricing, grading, and quality standards
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Partner with Recycling Center and Retail Operations teams
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Execute merchandising standards, colorization, and seasonal displays
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Handle cash reconciliation, deposits, and required reporting
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Investigate and address security, safety, and risk concerns
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Communicate regularly with Regional Director regarding store performance
People & Team Leadership
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Hire, train, coach, and manage a team of 12–25 employees
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Conduct performance management, discipline, and terminations in partnership with HR
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Build schedules and assign coverage to maximize efficiency
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Process and approve payroll accurately and timely
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Conduct monthly staff meetings and promote engagement
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Foster a culture of accountability, customer service, and mission alignment
Schedule & Availability
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Full-time leadership schedule
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Weekend availability (Saturday and Sunday) required
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Reliable transportation required for scheduled shifts
Qualifications
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High school diploma or equivalent required
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Three years of retail or related management experience at the Store Manager level or higher
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Goodwill retail management experience may substitute
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Advanced education may substitute for experience
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Valid driver’s license, vehicle insurance, and access to a personal vehicle
Employment is contingent on successful completion of a criminal background check.
Knowledge, Skills & Abilities
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Retail leadership in high‑volume environments
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Financial acumen (sales, margins, expense control)
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Strong merchandising and marketing skills
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Conflict resolution and sound judgment
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Ability to lead diverse teams and communicate effectively
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Working knowledge of Microsoft Word, Excel, and basic internet tools
Physical Requirements
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Lift up to 50 lbs (frequent lifting up to 25 lbs)
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Stand, walk, bend, reach, and use hands throughout shift
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Medium physical demand work environment
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel Requirements
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Up to 25% travel related to banking, operational needs, meetings, or special assignments
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Access to a personal vehicle required
Why Lead at Goodwill?
Goodwill Industries of the Chesapeake offers competitive compensation, leadership autonomy, and the opportunity to manage a mission‑driven business that directly supports workforce development and community programs.
Learn more about benefits and careers:
https://goodwillches.org/about-us/goodwill-careers/
EOE/MFDV Including Disability/Vets
