RollPros is a leader in providing innovative, automated solutions for the cannabis industry, helping clients streamline operations and scale efficiently in a fast-growing market. We’re a team of problem-solvers who thrive in a dynamic, high-performance environment where execution, and adaptability matter.
Primary Function:
We are seeking a Field Service Technician to join the RollPros team in a highly customer-facing, field-oriented role. In this position, you will provide hands-on system training, equipment support, and repair services for complex industrial equipment, with regular travel to customer facilities for equipment commissioning, end-user training, upgrades, and troubleshooting to ensure the reliable and successful operation of our automated systems.
New hires complete a 90-day onboarding period, gaining hands-on experience with our equipment through the assembly process before transitioning into independent field service responsibilities.
Advancement Opportunities
This role offers a defined career progression path from Field Service Technician to Senior Field Service Technician and ultimately Senior Field Service Engineer. As your expertise and performance grow, you will take on greater technical responsibility, increased customer ownership, and more complex projects, with compensation and advancement opportunities aligned to your contributions and professional development.
Travel Benefits
We recognize the demands of a travel-intensive role and are committed to supporting our team. For every three weeks spent traveling, employees receive one fully paid Respite Week to rest and recharge. After six months, employees become eligible for our Entertainment Fund, providing company-sponsored experiences while on the road. Rather than a traditional per diem, RollPros provides a company credit card and empowers employees to travel comfortably while making responsible, cost-conscious decisions.
Essential Job Functions - Responsibilities:
- Communicate effectively with clients through both verbal and written channels to provide clear technical support and guidance.
- Travel to customer sites to perform equipment setup, operation, adjustments, and minor preventive maintenance.
- Demonstrate advanced knowledge of complex industrial automation equipment and associated systems.
- Train customers on the proper, safe, and efficient use of equipment.
- Troubleshoot complex mechanical, electrical, and pneumatic systems to diagnose and resolve issues.
- Interpret pneumatic schematics and electrical wiring diagrams accurately.
- Use multimeters and other diagnostic tools to evaluate system performance and identify faults.
- Collaborate effectively within a team-based environment while also working independently in the field.
- Travel to customer facilities as required, up to 75% travel depending on business needs.
Education and Experience:
- High School or GED required; Associates Degree or Certification in related fields preferred.
- Minimum of 5+ years of experience servicing or repairing machinery and equipment (or similar)
- Must be eligible to work in the United States.
- Ability to travel within US and Canada (fly, drive, obtain passport)
- Valid Driver’s License and acceptable driving record required.
- Able to lift up to 40 lbs.
- Excellent teamwork/interpersonal skills and the ability to communicate effectively.
Starting Salary: $80,000 USD
The beginning salary will fall within a range determined by the candidate’s level of professional experience.
Pay: From $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Fuel card
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Vision insurance
Language:
Willingness to travel:
Work Location: On the road
