A growing residential plumbing and drain company in the Springville, Utah area is hiring its first dedicated Service Manager. This is a new leadership seat overseeing a close-knit field team, with the mission of coaching technicians, protecting margin, and building the systems that let the company scale. You do not need to be a licensed plumber, but you do need to be a strong leader who earns the respect of experienced techs and knows how to run a high-performing residential service operation.
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Lead, coach, and develop a team of residential service technicians through regular one-on-ones and ride-alongs
- Own daily performance: review the numbers each morning and coach techs toward their KPIs such as closing ratio, callback rate, club conversion, and gross margin
- Manage the service board and dispatch flow to keep trucks productive and customers covered
- Drive revenue through the in-home service model: educating homeowners, building good-better-best options, and offering financing
- Protect gross margin and net profit, not just top-line revenue
- Recruit, hire, and retain technicians as the team grows
- Build the processes, KPIs, and accountability that support faster, sustainable scaling
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Proven people-management experience leading a field, service, or sales team
- High emotional intelligence and strong communication, with the ability to earn the respect of skilled tradespeople
- Track record of coaching a team to hit performance and revenue targets
- Comfortable managing to financial metrics like gross margin and net profit
- Plumbing or home-services background is helpful but not required; willingness to learn the trade is a must
- Valid driver's license with a clean driving record; must pass a pre-employment background check and drug screen
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Paid time off
- Holiday pay
- Insurance options
- Great work/life balance
- Family-friendly and fun culture
- Bonus program
- Referral program
At Hire Right LLC, we partner with skilled trades and service businesses to build teams that last. We take the time to understand the culture, values, and standards of every company we work with so that every candidate we bring forward is someone we'd bet on. If you're here, it means a company we believe in thought you were worth a look. We hope you feel the same way about them.
