The Program Support Specialist will provide operational and program support, including logistics for program materials (blood pressure monitors, scales), incentive tracking and fulfillment, and participant enrollment data entry to support monitoring workflows and community engagement staff.
Reports to the Program Director with strong collaboration and foundational working relationships with the Business and IT departmental staff.
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Tracks outreach efforts and documents effort in CRM.
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Track and distribute program materials (blood pressure monitors, scales).
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Track and process the participant payments and turn over paperwork to AP to enter into Deltek for payment.
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Track and distribute non-monetary incentives such as gym memberships, gift cards, etc. to community participant as outlined in scope of work.
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Administratively support the Community Engagement Specialists with data entry into the IQC and/or the data collection platform.
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Assist in researching possible community participants throughout the state.
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Participate in internal and external training sessions and collaborative meetings.
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Performs administrative support duties to support all project staff.
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Performs data entry of project activities and tracks project milestones.
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Organizes and schedules project meetings and travel arrangements.
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Other duties as assigned.
None
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Proficient in computer skills, performs fast, accurate data entry, and has knowledge of all Microsoft Office products.
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Has a general understanding and knowledge of Accounts Payable and general accounting practices.
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Has ability to work individually and as a member of a team and can follow directions and processes as defined by the contract.
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Demonstrates exceptional organizational skills, with the ability to handle multiple tasks simultaneously and prioritize them.
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Pays attention to detail and checks work for accuracy.
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Displays strong written, verbal, and listening communication skills.
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Has ability to problem-solve and trouble shoot for creative resolutions.
Associates degree from an accredited college or university.
Three to five years of full-time or equivalent part-time experience in a medical or business office environment in an Administrative capacity.
Two additional years of experience, beyond the minimum set forth above, may be accepted in lieu of a Associates degree.
N/A
Low
The physical demands marked below are representative of those that will be required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting (lbs.)
If yes, Specify Range:
Up to 10 pounds
Yes
Carrying (lbs.)
If yes, Specify Range:
Up to 10 pounds
Yes
Climbing, Balancing (e.g., climbing and working from ladder)
No
Use of Hands to Finger, Handle, or Feel
Yes
Physical Coordination (sequential or simultaneous use of hands, arms, feet, and legs)
Yes
Close Vision (clear vision at 20" or less)
Yes
Distance Vision (clear vision at 20' or more)
No
Color Vision (ability to identify and distinguish colors)
No
Depth Perception (ability to judge distance spatial relationships)
No
Speaking on telephone
Yes
The environmental conditions marked below are common to this job:
Outdoor Weather Conditions
No
Wet, Humid Conditions (non-weather)
No
Work Near Moving Mechanical Parts
No
Work in High, Precarious Places
No
Toxic or Caustic Chemicals
No
Extreme Heat (non-weather over 90 deg. F.)
No
Low Noise (e.g. business office)
Yes
Moderate Noise (e.g., light motorized equipment such as lawn mowers)
No
Loud Noise (e.g., jackhammer, heavy motorized equipment)
No
I hereby verify that I understand the job description and requirements and attest that I meet minimum requirements for the position. I understand that management may assign other duties/responsibilities at any time. I also understand that should licensure/certification be a mandatory part of the job, that I will maintain and renew such license/certification as required. I understand that I am obligated to notify Human Resources and my supervisor should there be a change in status of such license/certification within one business day of the change. I understand that failure to maintain current licensure/certification and complete mandatory continuing educational requirements may lead to disciplinary action up to and including immediate termination. I further understand that this job description does not constitute an employment contract. Instead, I understand that I am an at-will employee and that my employment may be terminated, with or without cause, at any time by either the employer or me.
Signature of Employee:
Date:
Human Resources Director:
Date:
