Job Overview
We are seeking a dynamic and highly organized Vacation Rental Manager to oversee the daily operations of our short-term rental properties. This role involves supervising reservationists, inspectors and supervisors, managing bookings, ensuring property maintenance, coordinating guest services, and optimizing rental performance. The ideal candidate will possess a strong background in vacation rentals, property management, excellent customer service skills, and proficiency with property management software. As a Vacation Rental Manager, you will play a pivotal role in delivering exceptional guest experiences while maximizing revenue and maintaining compliance with relevant regulations. This is an exciting opportunity for someone passionate about hospitality, real estate, and team leadership to make a significant impact in a fast-paced environment.
Duties
- Manage all aspects of vacation rental properties, including reservations, check-ins, check-outs, and guest communications to ensure a seamless experience.
- Utilize property management tools to track bookings, occupancy rates, and financial transactions accurately. We use Guesty.
- Coordinate property maintenance and repairs through facilities management teams or vendors to uphold high standards of cleanliness and functionality.
- Handle conflict management situations professionally, resolving guest complaints or disputes efficiently while maintaining positive relationships.
- Conduct regular inspections of properties to identify issues proactively.
- Develop and implement marketing strategies to increase occupancy rates through upselling amenities and promoting rental units via customer relationship management platforms.
Qualifications
- Proven experience in vacation rental or hospitality sectors.
- Strong knowledge of software such as Guesty or similar.
- Excellent customer service skills with the ability to communicate effectively via phone and email while demonstrating professional office etiquette.
- Demonstrated team management abilities with experience leading staff or vendor teams to achieve operational goals.
- Proficiency in Google Docs for chat, data analysis, filing, reporting, and correspondence.
- Experience in conflict resolution, negotiation of contracts or agreements, and upselling services or amenities to enhance guest satisfaction.
- Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail and compliance standards related to property management tools and facilities management systems.
Join us as a Vacation Rental Manager and become part of a vibrant team dedicated to delivering outstanding hospitality experiences! We value energetic professionals who thrive on building relationships, solving challenges creatively, and driving success through proactive management practices.
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible spending account
- Paid time off
- Professional development assistance
- Tuition reimbursement
Experience:
- Vacation Rental: 1 year (Required)
Work Location: In person
