Ensure that the Community Managers are practicing operational excellence in each community by monitoring vacancies, resident communications and capital improvements.
We are seeking a Regional Apartment Manager to join our Property Management team to oversee properties in Richmond and Lynchburg . We offer a comprehensive benefit package including, medical, dental, vision, 401(k) plan with match, Life Insurance, LTD, FSA, paid holidays, vacation, and sick time.
The Regional Manager is responsible for:
- Understanding our mission and developing an ability to be a superior and articulate advocate for our mission and our team;
- The oversight of administration, compliance, and maintenance of the properties within their region, while striving to maintain 100% occupancy;
- Building a team of professional and successful Community Managers who are passionate about serving the needs of our residents;
The Regional Manager reports to the Vice President of Property Management. The Regional Manager directs and supervises all on-site personnel and identifies resources necessary to operate all aspects of the properties.
RESPONSIBILITIES
Compliance
- Monitor all compliance on properties which includes regulatory agreements, commitment letters, proformas, resident ledgers, annual re-certifications, etc.
Property Operations
- Coordinate start-up of operations including application process, contract and service procurement, and staff hiring and training.
- Prepare monthly site inspection report for management.
- Ensure that inventory of all office and maintenance supplies are maintained appropriately and purchased within approved property budgets.
Financial
- Ensure the proper adherence to all fiscal and accounting requirements including: banking, cash handling, reporting, collections, invoices, budgeting and auditing.
- Review and approve petty cash in accordance with company policies and procedures and conduct periodic audits to ensure cash is maintained and balanced at all times.
- Oversee the management of uncollectable accounts receivables and works closely with Collection Agencies.
- Approve invoices for payment as necessary.
- Work closely with senior management in the finalization of the annual budgets
- Ensure the property is adhering to all requirements of the lease.
- Periodically audits ledger cards against status reports.
Human Resources
- In cooperation with Human Resources department, manage the hiring, training, evaluation, supervision and termination of employees in accordance with company policies.
- Maintain positive relationships with internal departments.
- Attend various training and informational seminars in order to keep abreast of new policies and procedures.
Customer Services
- Work with Community Manager on resident issues and when appropriate, respond to resident complaints or special needs in a timely and professional manner.
- Create a community of caring and excitement that is contagious for our residents and noticeable to the community at large.
SKILLS
- Must possess a hardworking, positive attitude and the drive and commitment to provide superior service to the internal team as well as our external customers and partners.
- Ability to lead teams in a manner that supports the company's goals and core values along with the ability to exercise sound judgment and decision making.
- Ability to work with and understand persons of all ethnic and family backgrounds.
- Ability to work within approved annual budgets.
- Must possess excellent English verbal and written communication skills.
- Ability to oversee and guide Community Managers to build and deliver specialized programs appropriate to the residents of the community.
- Ability to build external relationships while positively promoting the organization.
- Relate to others beyond giving and receiving instructions. Must be able to manage and develop employees to succeed.
- Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.
EXPERIENCE
- Bachelor's Degree in related field is preferred.
- 5-7 years working in a position with comparable responsibilities which include management of significant operating budgets, staff supervision and customer service.
- Financial Management.
- Advanced knowledge of Microsoft Office Products such as Word, Excel and Outlook
- Yardi property management accounting software knowledge preferred.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
- Exposure to various types of weather conditions.
- Sitting, standing, reading and typing on a daily basis.
- 1-3 hours of walking on a daily basis.
- Up to 6 hours of continuous walking for 1-3 continuous days at times of property inspections.
- Driving must possess a valid driver's license and current auto insurance to drive for company purposes or have reliable transportation.
- Operate computer and office equipment.
Job Type: Full-time
Pay: $100,000.00 - $120,000.00 per year
Benefits:
Education:
Experience:
- Regional Property Manager: 5 years (Preferred)
- Property Manager: 7 years (Required)
- Budgeting: 2 years (Required)
- Leadership: 3 years (Required)
- Property leasing: 5 years (Required)
License/Certification:
- Driver's License (Required)
Willingness to travel:
Work Location: In person
