Automotive Service Advisor / Service Writer
We are seeking a motivated and professional Automotive Service Advisor to join our growing repair facility. The ideal candidate is customer-focused, organized, and experienced in communicating automotive repairs clearly and confidently. This role is essential in connecting our customers with our technicians and ensuring a smooth, transparent repair process from start to finish.
Responsibilities
- Greet customers and accurately document vehicle concerns and service requests
- Write detailed repair orders and communicate clearly with technicians
- Present inspection results, maintenance recommendations, and repair estimates to customers
- Provide updates to customers throughout the repair process
- Prioritize and manage workflow to ensure timely completion of repairs
- Upsell maintenance and repair services based on vehicle needs
- Ensure a high level of customer satisfaction and trust
- Follow up with customers after service to maintain relationships and encourage return business
Qualifications
- Previous experience as a Service Advisor or Service Writer preferred
- Strong communication and customer service skills
- Ability to understand basic automotive systems and repair recommendations
- Comfortable working in a fast-paced environment
- Strong organizational and multitasking abilities
- Experience with dealership or independent repair shop workflow is a plus
- Valid driver’s license required
What We Offer
- Competitive pay (base + commission/bonus opportunities)
- Steady workflow and consistent customer base
- Supportive team environment
- Opportunity for long-term growth within the company
- Modern tools and software for estimating and workflow management
If you are driven, dependable, and enjoy working with both customers and technicians in a fast-paced automotive environment, we would like to meet you.
Pay: $60,000.00 - $90,000.00 per year
Benefits:
Application Question(s):
- Have you previously sold automotive repair or maintenance services to customers?
- Are you comfortable handling 15–30 customer interactions per day in a fast-paced shop environment?
- How comfortable are you explaining automotive repairs (brakes, suspension, diagnostics, etc.) to customers?
- Have you written repair orders and worked with technicians to manage vehicle workflow?
- Do you have experience upselling maintenance or repair recommendations?
Experience:
- automotive service advising or service writing: 1 year (Required)
Work Location: In person
