Summary:
The Hotel Manager at Rain Rock Casino Resort Hotel is responsible for overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high service and operational standards. This role involves managing staff, optimizing occupancy and revenue, and ensuring compliance with company policies and industry regulations. The Hotel Manager works closely with department heads to coordinate housekeeping, front desk, maintenance, and food and beverage operations, fostering a seamless and efficient guest experience. Strong leadership, problem-solving skills, and a commitment to hospitality excellence are essential for success in this role.
Responsibilities:
1. Taking a strategic overview and planning ahead to maximize profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests’ needs and expectations.
2. Business and people management are equally important elements.
3. Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.
4. Coach, mentor, and develop team members for improved performance.
5. Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals.
6. Must maintain the strictest confidence of any and all confidential information disclosed by Rain Rock Casino.
7. Hire, train, and supervise front desk/office supervisor, housekeeping staff, and other hotel positions.
8. Maintain expected levels of service and cleanliness in rooms.
9. Establish and maintain guest service standards.
10. Remain abreast of industry trends and design programs to encourage high level of team member performance.
11. Maintain and update hotel system and procedures to maintain the highest performance levels.
12. Develop, monitors and yields hotel room rates.
13. Completes hotel room occupancy projections, provide monthly summary report of hotel performance (month over month and year over year.)
14. Review all rooms rate seasonally to be competitive in market.
15. Evaluate department supervisors frequently.
16. Provide senior management with recommendations for capital improvements as well as routine maintenance requests.
17. Organizes prospect files by listing information, such as names of officials and plans for conventions, to be used for promotional purposes.
18. Directs workers engaged in preparing promotional correspondence with travel bureaus, business, and social groups.
19. Confers with department heads to discuss and formulate plans for soliciting business.
20. Assist with overseeing the budgetary process for respective departments.
21. Oversees development and administration of sales programs/packages.
22. Salaried positions-must work a minim of 45-50 hours per week.
23. Responsible overseeing all vending machine operations (Candy and Soda).
24. Shall be polite and maintain a priority system in accepting other position related job duties as assigned.
25. See also job descriptions for GSA and Front Desk Supervisors.
Working Conditions & Environment:
1. The noise level in the work environment is usually loud.
2. Must be available to work in a smoke-filled environment.
3. Must be able to work all shifts, weekends, and holidays.
4. Must be able to lift and/or move up to 60 pounds.
Minimum Requirements:
1. Must be at least 21 years of age
2. Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred; a combination of education and relevant work experience may be considered.
3. Minimum of 5 years of hospitality management experience, with at least 2 years in a leadership role. Casino hotel experience preferred.
4. Must have strong background and experience in Executive Administration field.
5. Must have good organizational skills.
6. Ability to sustain a high level of confidentiality and professionalism.
7. Must possess reasonable ability to communicate in English.
8. Ability to work independently and collaboratively and communicate effectively with team members at all levels of the organizations.
9. Excellent verbal and written communications skills.
10. Excellent attention to detail.
11. Pleasant telephone voice and manner required.
12. Proven analytical, evaluative, and problem-solving abilities.
13. Ability to effectively prioritize and execute tasks in a high-pressure environment.
14. Extensive experience working in a team-oriented, collaborative environment.
15. Willing to travel and participate in training as recommended or required.
16. Must be found suitable to have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position.
17. Must have employment eligibility in the U.S.
18. Must adhere to confidentiality policy.
19. Must successfully pass a drug screening test and criminal background check.
Tribal Preference Policy:
In accordance with the TERO Ordinance 93-0-01, Tribal Preference will be observed in hiring.
Veteran’s Preference:
It shall be the policy of the Karuk Tribe and Rain Rock Casino to provide preference in hiring to qualified applicants claiming Veteran’s Preference who have been discharged from the United States Armed Forces with honorable and under honorable conditions.
Pay: $62,400.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Hospitality management: 5 years (Preferred)
Work Location: In person
