About Sarah Elise Jewelry
Sarah Elise Jewelry is a New York-based fine jewelry brand specializing in handcrafted 10k, 14k, and 18k solid gold pieces featuring natural and lab-grown diamonds. We are a fast-growing, women-owned, direct-to-consumer e-commerce brand committed to quality craftsmanship, transparency, and exceptional customer experience.
Our pieces are made-to-order and handled with the highest care from bench to customer.
Position Overview
We are seeking a detail-oriented and highly organized Shipping, Exchanges & Returns Associate to join our growing team. This role is critical to maintaining our high operational standards and ensuring a seamless post-purchase experience for our customers.
You will oversee shipping fulfillment, manage exchanges and returns, coordinate resizing processes, and ensure accurate inventory handling.
Key Responsibilities Shipping & Fulfillment
- Process and fulfill daily domestic and international orders
- Prepare and package fine jewelry securely and professionally
- Generate shipping labels and coordinate with carriers (UPS, FedEx, USPS)
- Monitor tracking and proactively resolve shipping issues
- Maintain shipping logs and documentation
Exchanges & Returns
- Process returns in accordance with company policies
- Inspect returned items for quality control
- Coordinate ring resizing and repair requests
- Communicate with customer service regarding exchange timelines
- Track all exchanges and ensure accurate system updates
Operations Support
- Maintain inventory accuracy
- Assist with product labeling and SKU management
- Document workflow improvements
- Support seasonal sales and promotional periods
Qualifications
- 1–3 years experience in e-commerce fulfillment, logistics, or retail operations
- Experience handling high-value or luxury goods preferred
- Extremely detail-oriented and organized
- Comfortable working in a fast-paced environment
- Basic proficiency in Shopify and shipping software preferred
- Strong communication skills
- Ability to lift up to 25 lbs
Preferred Traits
- Experience in jewelry or luxury retail
- Understanding of resizing and fine jewelry handling
- Process-driven mindset
- Strong sense of responsibility and discretion
Compensation & Benefits
- Competitive salary (based on experience)
- Growth opportunity within a rapidly expanding brand
- Employee jewelry discounts
- Positive, collaborative team environment
- Paid Sick Leave
- Paid Vacation Time
Job Type: Full-time
Pay: $47,840.00 - $58,240.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
