Benefits Specialist

UNC Charlotte -
Charlotte, NC

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Job Details

Full-time
$49,322 - $59,000 a year

Benefits

Health insurance
Opportunities for advancement

Qualifications

Optimizing workflow processes
Affordable Care Act (ACA)
Data integrity assurance
Customer communication
Confidential information handling
Microsoft Excel
Data Integration (Data management)
Healthcare benefits management
HR communication
Data validation techniques
Handling customer inquiries
Health insurance policy knowledge
Regulatory reporting
Health insurance customer support
HR legal compliance
Research
Mid-level
Refund processing
Financial issue resolution
Data integrity and documentation
Employee data management
Bachelor's degree
Internal employee customer service
Continuous improvement
HR compliance
Quality issues
Data quality monitoring
Compliance documentation
Data reporting support
Payroll systems (technically supported)

Full Job Description

General Information

Vacancy Open to

All Candidates

Employment Type

Permanent - Full-time

If time-limited, note appointment end date

Hours per week

Months per year

Position Number

000476

NC Salary Grade Equivalency

NC07

Classification Title

Human Resources Specialist

Working Title

Benefits Specialist

Salary Range

$49,322 - $59,000

Anticipate Hiring Range

$49,322 - $59,000

FLSA Status

Non Exempt

Division

Business Affairs

Department

Human Resources (Adm)

Work Unit

Benefits

Work Schedule

8:00 am – 5:00 pm; Monday – Friday with occasional evening and weekend hours required, as necessary.

Primary Purpose of Position

UNC Charlotte administers a large and complex portfolio of State, UNC System, and University benefit programs serving more than 3,750 full‑time employees, as well as temporary and student workers. The Benefits Specialist supports core benefits accounting functions, including reconciliations, error report resolution, payroll file load review, and ACA administration. The position also provides general benefits counseling, maintains procedure documentation, supports process improvements, and contributes to overall team operations. The role interacts with employees at all levels and handles sensitive and confidential information in accordance with University and regulatory requirements.

Minimum Education/Experience

Required Minimum Qualifications:

Graduation from a four-year college or university, or an equivalent combination of education and experience.

Note: Some state job postings state you can qualify by an ‘equivalent combination of education and experience.’ If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Essential Job Duties

Primary Purpose of Position

UNC Charlotte administers a large and complex portfolio of State, UNC System, and University benefit programs serving more than 3,750 full‑time employees, as well as temporary and student workers. The HR Specialist supports core benefits accounting functions, including reconciliations, error report resolution, payroll file load review, and ACA administration. The position also provides general benefits counseling, maintains procedure documentation, supports process improvements, and contributes to overall team operations. The role interacts with employees at all levels and handles sensitive and confidential information in accordance with University and regulatory requirements.

Duties and Responsibilities

Benefits Accounting & Data Integrity (60%)

Performs benefits accounting, including reconciliations, discrepancy resolution, and updating reconciliation reports.
Processes arrears, refunds, and manual adjustments; identifies billing issues and coordinates follow‑up for terminated employees.
Reviews semi‑monthly vendor payroll files, enters adjustments, and resolves data‑integration issues.
Resolves demographic and data‑integration errors from vendor and payroll files.
Supports research, troubleshooting, and projects with the Benefits Deduction Analyst and Benefits Director.

ACA Administration (30%)

Determines eligibility, issues health insurance coverage offers, and counsels employees and departments.
Reviews measurement‑period data and completes required actions (offers, terminations, entries, data loads).
Pulls monthly ACA data for IT processing; monitors reports and resolves issues through quality checks and error reports.
Processes monthly and year‑end ACA corrections, TIN error actions, and supports audit or penalty responses.
Manage and ensure compliance with the Affordable Care Act (ACA)
Maintain and audit employee eligibility records.
Responds to employee inquiries regarding ACA requirements and eligibility.

Benefits Counseling & Team Support (10%)

Provides general benefits counseling and responds to employee inquiries.
Offers backup counseling and administrative support as needed.
Documents, routes, and follows up on HR Connect cases to ensure timely, accurate service.
Performs other related duties as assigned.

Other Work Responsibilities

Administrative support:

Assists with other administrative tasks, as needed.

Departmental Preferred Experience, Skills, Training/Education

Experience working with benefits administration or ACA compliance and reporting.
Experience with benefits accounting (reconciliations, billing, and payroll file loads).
Knowledge of ACA eligibility and reporting, including measurement periods, corrections, and audit support.
Advanced Excel skills and experience using HR or benefits systems for case management and data accuracy.
Strong communication and customer‑service skills to explain HR processes and benefits clearly to employees.

Necessary Licenses or Certifications

Work Location

King Building 222

Posting date

05/22/2026

Closing date

Proposed Hire Date

07/27/2026

Contact Information

Special Notes to Applicants

Accepting online applications at this time.

The University of North Carolina at Charlotte is hiring a Benefits Specialist to join their Human Resources team in Charlotte, NC!

This is an exciting opportunity for an HR, benefits, payroll, or accounting professional who enjoys analytical work, problem-solving, and helping employees navigate benefits and ACA-related processes in a collaborative university environment.

Why this role stands out:

Hybrid schedule (up to 2 remote days/week after onboarding)
Mission-driven, people-centered culture
Strong benefits + UNC System career growth opportunities
Opportunity to work across HR, payroll, benefits systems, compliance, and reporting

In this role, you’ll support:

Benefits reconciliations and payroll file reviews
ACA eligibility, reporting, and compliance
HRIS and vendor data integrity
Employee benefits counseling and support
Special projects and process improvements

We’re especially interested in candidates with:

Benefits administration, payroll, accounting, or ACA experience
Experience reading reports, analyzing data, and resolving discrepancies
Strong Excel skills and comfort working in HRIS/payroll systems
close attention to detail and a customer-service mindset

If you enjoy working with numbers, troubleshooting issues, reviewing reports, and making sure data is accurate, this could be a great fit for you!

The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Apply Now

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