Come join a team with great support, flexibility and strong leadership to help you grow and develop through your career!
JOB TITLE: Housekeeping Manager
Director of Housekeeping
Full-Time | Four Points Wakefield Boston
We are not looking for someone to simply manage rooms.
We are looking for a leader who will take full ownership of the Housekeeping operation and drive cleanliness standards that guests immediately recognize.
This is a hands-on leadership role within a Marriott-branded property where execution, accountability, and attention to detail matter every single day.
Position Summary
The Director of Housekeeping is responsible for leading all aspects of the Housekeeping operation including guest room cleanliness, public space presentation, laundry operations, staffing, scheduling, and overall department performance.
This role drives daily execution in alignment with brand standards, company expectations, and operational goals. The Director of Housekeeping works closely with the General Manager and leadership team to ensure a consistently high-quality guest experience.
Bilingual in Spanish and English is REQUIRED for this role.
What You Will Own
- Full oversight of housekeeping operations (guest rooms, public areas, P*_lusses*_( No Laundry done on property and NO Pool!)
- Daily room inspection program with zero-compromise standards
- Staffing, scheduling, and labor management aligned with occupancy and business levels
- Training, coaching, and accountability of all housekeeping team members
- Inventory control, supplies, and expense management
- Coordination with Front Office and Maintenance to ensure operational flow
- Guest satisfaction scores and cleanliness performance
What Success Looks Like
- Every room is inspected daily—no exceptions
- Cleanliness issues are identified before the guest ever sees them
- The team understands expectations and delivers consistently
- Labor is aligned with occupancy without sacrificing quality
- Guest satisfaction scores improve and remain consistent
Leadership & Culture Expectations
- Lead from the front—this is not a desk-only position
- Hold team members accountable while building a strong, respectful culture
- Communicate clearly across all departments
- Create a work environment focused on consistency, pride, and execution
- Partner with leadership to continuously improve the operation
Core Responsibilities
- Direct all housekeeping operations including rooms, public space, and laundry
- Ensure strict adherence to brand cleanliness standards and inspection processes
- Recruit, hire, train, and develop a high-performing team
- Schedule labor effectively based on occupancy, groups, and business demands
- Monitor and improve guest satisfaction scores and online reputation
- Maintain inventory controls and manage departmental expenses
- Oversee deep cleaning programs and preventative maintenance coordination
- Ensure compliance with all safety, sanitation, and regulatory requirements
- Conduct regular team meetings and communicate expectations clearly
Qualifications
- Minimum 3+ years of hotel housekeeping leadership experience required
- Prior experience as Executive Housekeeper or Assistant Director preferred
- Fluent in both Spanish and English (required)
- Strong operational background with a hands-on leadership style
- Proven ability to manage labor, productivity, and quality simultaneously
- High attention to detail and accountability-driven mindset
- Ability to lead in a fast-paced, high-expectation environment
Why This Role Stands Out
- Opportunity to take true ownership of the department
- Leadership team that values execution and supports strong operators
- Ability to make an immediate and visible impact on the property
- A role designed for someone who takes pride in running a tight, disciplined operation
Work Environment & Physical Requirements
This is an active, on-your-feet leadership role requiring frequent movement throughout the hotel, including bending, lifting, and inspecting rooms and public areas. The position requires working in a fast-paced environment with exposure to cleaning chemicals, varying temperatures, and physical demands consistent with hotel operations.
Additional Information
This is a full-time management position requiring flexibility in scheduling, including weekends and holidays, based on business needs.
If you are a disciplined operator who takes pride in running a clean, organized, and accountable department—we want to speak with you.
Job Type: Full-time
Pay: $70,713.16 - $72,581.61 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
