Automotive Service BDC Agent – Mount Pleasant CDJR
Mount Pleasant Chrysler Dodge Jeep Ram is looking for a motivated, energetic, and customer-focused Automotive Service BDC Agent to join our Service Department.
We are a fast-growing, family-owned and operated dealership committed to delivering an exceptional customer experience. As our service business continues to expand, we are looking for someone who can help drive appointments, communicate effectively with customers, and keep our service schedule full.
What You'll Do
As a Service BDC Agent, you will be one of the first points of contact for our service customers. Your primary responsibility will be turning inbound and outbound customer opportunities into scheduled service appointments while providing an excellent customer experience.
Responsibilities include:
- Answer inbound Service Department calls and respond to customer inquiries
- Schedule service appointments accurately and efficiently
- Make outbound calls to customers for maintenance, recalls, declined services, and other service opportunities
- Follow up with customers who submit online service requests
- Respond to customer leads through phone, text, and email
- Confirm upcoming service appointments and help reduce no-shows
- Contact customers regarding overdue or recommended maintenance
- Assist with recall and service campaign appointment scheduling
- Maintain accurate customer information and appointment notes
- Work closely with Service Advisors and Service Management
- Help maximize shop capacity by keeping the service schedule productive
- Deliver a professional, friendly, and helpful experience during every customer interaction
What We're Looking For
- Excellent phone and communication skills
- Positive, professional, and energetic attitude
- Strong customer service skills
- Comfortable making a high volume of inbound and outbound calls
- Ability to communicate effectively through phone, text, and email
- Strong organizational and follow-up skills
- Ability to multitask in a fast-paced dealership environment
- Dependable and punctual
- Comfortable working with computers and dealership software
- Automotive dealership, BDC, call center, appointment-setting, or customer service experience is preferred
What We Offer
- Competitive pay
- Performance-based earning opportunities
- Full-time position
- Health benefits
- Paid time off
- Employee discounts
- Supportive management team
- Modern, growing dealership
- Opportunity to build a career with a rapidly growing automotive organization
Why Mount Pleasant CDJR?
Mount Pleasant CDJR is continuing to grow, and our Service Department is a major part of that growth. We are looking for team members who want more than just a job. We want people who take pride in their performance, enjoy helping customers, and want the opportunity to grow with the dealership.
If you're great on the phone, organized, competitive, customer-focused, and motivated by results, we want to hear from you.
Apply today to join the Service Team at Mount Pleasant Chrysler Dodge Jeep Ram!
Job Type
Full-time
Automotive experience is preferred but we are willing to train the right candidate with a strong customer service and sales-oriented background.
Pay: $18.00 - $23.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
