About KEES Vacations
Since 2008, KEES Vacations has been transforming the vacation rental experience on North Carolina's Outer Banks. With more than 300 properties under management from Corolla to Hatteras, we combine the personalized service of a locally rooted company with the innovation and professionalism of a leading hospitality brand.
As the first vacation rental company in the region to introduce FlexStay™, we continue to challenge traditional hospitality models by giving guests greater flexibility and convenience. Our team of dedicated, year-round professionals is committed to creating exceptional experiences for both our guests and homeowners.
At KEES Vacations, hospitality is more than a service we provide. It's the foundation of everything we do.
Position Summary
KEES Vacations is seeking a Guest Services Agent to join our Hospitality Services team.
As a Guest Services Agent, you will serve as the primary point of contact for guests before, during, and after their stay. You will assist with reservations, answer questions, coordinate service requests, and resolve concerns while delivering an exceptional guest experience.
This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, communicates effectively, and approaches challenges with professionalism and empathy.
Essential Responsibilities
- Provide exceptional customer service through phone, email, and text communication
- Assist guests with reservations, property information, and general inquiries
- Coordinate guest requests with internal departments, including housekeeping, maintenance, and logistics
- Resolve guest concerns quickly and professionally while maintaining a positive guest experience
- Document all guest interactions accurately within company systems
- Collaborate with team members to ensure timely follow-up and resolution of guest issues
- Maintain professionalism during periods of high call volume and seasonal demand
- Contribute to a team-focused environment that prioritizes hospitality and guest satisfaction
Qualifications
Required:
- High school diploma or equivalent
- Strong written and verbal communication skills
- Basic computer proficiency
- Excellent organizational and multitasking abilities
- Ability to remain calm and professional in challenging situations
- Availability to work weekends, holidays, and other peak travel periods
Preferred:
- Previous experience in hospitality, vacation rentals, customer service, or a related field
- Experience working with reservation systems, property management software, or customer relationship management platforms
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
