Description:
The Retail Team Lead supports retail store management in maintaining a high standard of customer service, well-trained employees, and sales and production through assisting in the day-to-day operations of the Goodwill Store.
Essential Functions:
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Review and approve payroll.
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Communicate attendance to store management team.
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Cash handling and reconciliation.
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Coaches retail team members.
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Receive and process donations.
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Operate and supervise the operation of forklifts, pallet jacks, trash compactors.
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Operate and supervise the operation of a point-of-sale system.
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Reliable transportation for bank deposits and emergency call ins.
Primary Responsibilities:
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Support the mission and vision of Goodwill Industries of Northern Michigan.
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Perform work in a safe manner by observing all Goodwill safety policies and procedures.
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Interact with all Goodwill team members, clients, and customers in a professional manner.
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Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
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Support management in the efficient operation of retail operations.
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Ensure a high level of customer service for customers and donors.
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Support the development and supervision of a well-trained, versatile staff which includes retail sales associates and donation attendants.
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Oversee volunteers.
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Ensure that donations are sorted and tagged according to guidelines and merchandised appropriately and efficiently.
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Coach staff in a consistent and positive manner.
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Assist in achieving sales and productions goals.
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Maintain appropriate use of available space and merchandise.
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Maintain and improve retail operations conducive for a safe, clean, and orderly work environment.
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Ensure that all security and safety measures are followed at all times.
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Attend required trainings and management meetings.
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Communicate and adhere to all agency policies and procedures.
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Open and close the store, including adhering to opening and closing procedures, balancing daily revenues, and maintaining all administrative duties.
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Other duties as assigned by manager.
Requirements:
Education, Licenses, Certifications and Experience:
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High School graduate or GED.
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Previous retail management experience preferred.
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Current valid driver’s license without restrictions.
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Operation of forklift, pallet jack, trash compactor required, or ability to learn.
Knowledge, Skills and Abilities:
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Excellent reading, writing, and math skills to accurately complete all transactions and documentation.
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Above average verbal communication skills to effectively communicate with all departments in the store, administration, customers, staff, and people with disabilities.
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Proven ability to supervise people.
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Good working knowledge of computers and Microsoft Outlook, Word and Excel.
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Ability to plan, organize, and implement operational needs.
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Excellent multitasking skills with the ability to prioritize tasks throughout the workday.
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Must have an eye for detail and the ability to make quick and sound decisions.
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Ability to work independently, with little to no supervision.
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Ability to freely access all areas of the store including sales floor, stock area, and register area.
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Ability to operate and use all equipment necessary to run store.
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Must be able to work varied hours and days as business dictates.
Physical Requirements:
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Stands and walks for most of the workday.
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Routinely bends, stoops, pushes, pulls, reaches, kneels, twists, turns throughout the day.
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Ability to lift up to 50 pounds. May be required to exert 150 – 300 pounds of force.
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Works in an environment with occasional high stress, and short deadlines, sometimes requiring overtime.
