Sheraton New York Times Square Hotel
The Guest Laundry Valet is responsible for processing all guest and employee laundry in a timely and professional manner while ensuring garments are handled with care and returned according to hotel service standards. This position helps maintain an efficient laundry operation by organizing, tracking, and delivering laundry orders with exceptional attention to detail.
ESSENTIAL FUNCTIONS:
- Receive, sort, and process all guest and employee laundry according to hotel standards and care instructions.
- Ensure all guest laundry orders are completed accurately and returned within the established turnaround time.
- Process employee uniforms and laundry to ensure departments have clean uniforms available as scheduled.
- Inspect garments for stains, damage, or special care requirements before processing.
- Tag, organize, and track guest laundry to ensure accurate delivery and prevent loss or mix-ups.
- Fold, press, hang, and package garments in accordance with hotel presentation standards.
- Maintain a clean, organized, and sanitary laundry work area.
- Practice safe work habits and follow all hotel safety procedures.
- Provide courteous and professional service when interacting with guests and hotel associates.
- Follow all Company policies and Brand Standards.
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
- Previous laundry or housekeeping experience preferred, but not required.
- Must have a positive attitude and strong attention to detail.
- Ability to prioritize work and meet established turnaround times.
- Must work well in a fast-paced environment.
- Ability to communicate effectively with guests and fellow associates.
- Must maintain professionalism and composure under pressure.
- Ability to stand, bend, lift, push, and pull throughout the shift.
- Must be able to lift and move laundry bags and carts weighing up to 50 pounds.
- Must have a commitment to providing excellent guest service.
- Must be 18 years of age or older to perform this job.
Our Company
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
- MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
- For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What’s in it for you?
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
