Echelon Luxury Properties is owned and operated by local industry leading professionals and is the premier vacation rental manager of high-end properties in Destin and along 30A.
We are people-first company looking for a well-organized and experienced Lead Guest Relations Specialist to join our growing team. The ability to go ‘above and beyond’ is a must. Tremendous opportunity to join an All-Star Team!
The Guest Relations Specialist will embrace working in a high-paced, dynamic environment with customer service at the center of all activities. Applicant will be the main point of contact for all guest for vacation accommodations as well as provide customer service for guests currently staying in our properties.
Essential Functions:
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Assist guest with making reservations
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Support guest arrival and departures
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Answer multiple calls, emails and chats messages.
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Work with guests to resolve any issues.
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Assist guest with concierge requests
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Provide excellent customer service to elevate the guest experience
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Provide high end solutions to luxury guest
Skills:
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A heart for hospitality and a willingness to go the extra mile
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Use techniques and strategies to close a sale in a timely manner.
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Ability to work nights, weekends, and holidays
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Familiarity of the Destin and 30A area
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Desire for learning and growth
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Proven work history in the hospitality space
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Well organized with excellent time management abilities
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A deep understanding of quality and attention to detail
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Ability to thrive in a dynamic and fast paced environment
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Dependability, flexibility, accountability and versatility
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Understanding of property management and its many aspects
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Tech savvy. Competency in MS Office and relevant PM software systems
Benefits:
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401(k)
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Dental insurance
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Flexible schedule
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Health insurance
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Paid time off
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Vision insurance
Schedule:
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8 hour shift
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Day shift
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Holidays
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Night shift
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On call
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Weekends as needed
Ability to Commute:
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Santa Rosa Beach, FL 32459 (Required)
Work Location: In person
Echelon Luxury Properties is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Echelon Luxury Properties makes hiring decisions based solely on qualifications, merit, and business needs at the time.
